Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352545 ↗ ServiceMax

Suvida Healthcare • Inspection • PSM

📍 Suvida Healthcare-Phoenix-Central — 4530 N 32nd street Suite 104, Phoenix AZ, 85018

Feb 18, 2026 → Apr 10, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 10)
✗ SLA Missed (42d late)
Dispatch 0.0d
Coordinators 38.9d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.9 days
Over SLA
Field Work
0.4 days
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Apr 10, 2026 (20 days early)
📅
38.0 days Total Age
⏱️
34.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569521
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 45 Pcs https://www.ebiotrack.com/inspection.php?iid=33119
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kiara Montano
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352545 (current) Invoiced
Inspection • Tyler Bollman
Created: Feb 18, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 34.8 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
34.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 KKelch scheduled per logged email from Kiara

2/23 KKelch sent an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service 49 items
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 45 Pcs https://www.ebiotrack.com/inspection.php?iid=33119

Timeline

📞
Case Linked Feb 18, 12:00 AM
Case Number: 00569521
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 18, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 8m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-10T15:00:00.000+0000
🚨 31.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 6, 11:11 AM
Scheduled For: 2026-04-06T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 6, 11:30 AM
Scheduled For: 2026-04-10T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tyler Bollman Apr 10, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 45d 23h
⏱️
▶
2 3x Labor Added Apr 10, 3:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 8m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Apr 13, 11:47 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259062

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00569521
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Tyler Bollman
Scheduled
Apr 10, 11:00 AM
Created
Feb 18, 10:12 AM
Invoice #
SM-259062

Work Details (3)

Name Type Status Qty Amount Date
WL-03181959 Labor Open 1 $0.00 Apr 10, 3:24 PM
WL-03181960 Labor Open 4.5 $1,590.20 Apr 10, 3:24 PM
WL-03181961 Travel Open 29 - Apr 10, 3:24 PM

Details