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WO-01352548 ↗ ServiceMax

CENTRAL BUCKS AMBULANCE & RESCUE UNIT • Repair • P7

📍 Central Bucks Ambulance & Rescue Unit — 455 East St., Doylestown PA, 18901

Feb 18, 2026 → Mar 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 27, 2026
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 4, 2026
7 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 10 of 7 biz days used
Created: Feb 18, 2026 Completed: Mar 4, 2026
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 7
Feb 18 → Feb 18 L2 Screening ▶ Running 0 0 / 7
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 7
Feb 18 → Feb 23 L2 Screening ▶ Running 3 3 / 7
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 3 / 7
Feb 23 → Feb 23 Assigned ▶ Running 0 3 / 7
Feb 23 → Mar 4 Scheduled ▶ Running 7 10 / 7
Mar 4 → Mar 4 Tech On Site ▶ Running 0 10 / 7
Dispatch 4.0d
Material Management 0.0d
Coordinators 8.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Material Management
0.0 days
Coordinators
8.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Mar 4, 2026 (4 days late)
📅
11.0 days Total Age
⏱️
7.7d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
11.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568968
L2 review
Closed
Q-00032623 6086 Performance-PRO XT 160940082 Asset ID 13279162 6086 Performance-PRO XT 160940082 FAILING BACK REST GAS SHOCK; NEEDS (1) 6500-031-077 Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured. Cycle tested cot in all positions. Loaded and unloaded cot with fastener. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part
Priority
High
Origin
Email
Reason
New Case
Contact
Tom Richmond
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352548 (current) Invoiced
Repair • Chris Galasso
Created: Feb 18, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 7.7 days stuck in "Scheduled"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.0d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/26 RBerry- Found that FSE is full the rest of this week with repairs. SLA will be missed.


2/23 MOwens Tom replied back that 3/4 does work for him for the repair visit.

2/23 MOwens Sent email to Tom Richmond offering the first available opening on the calendar after all the parts arrive to schedule the visit on 3/4.

🔧 Work Performed
REPLACED BACK REST GAS SHOCK; TESTED GOOD
🔍 Technician Findings
FAILING BACK REST GAS SHOCK
⚠️ Problem Description
Q-00032623 6086 Performance-PRO XT 160940082 Asset ID 13279162 6086 Performance-PRO XT 160940082 FAILING BACK REST GAS SHOCK; NEEDS (1) 6500-031-077 Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured. Cycle tested cot in all positions. Loaded and unloaded cot with fastener. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part https://www.ebiotrack.com/workorder.php?wo=71760
📄 Description
Stryker 6086 Performance-PRO XT

Timeline

📞
Case Linked Feb 16, 8:49 PM
Case Number: 00568968
Subject: L2 review
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 18, 10:14 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 18, 10:26 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
📅
▶
2 Status: Ready for Scheduling Feb 18, 10:48 AM
Status: Ready for Scheduling → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Ready for Scheduling
To: L2 Screening
Duration in Previous: 2m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Joseph Whalen Feb 23, 9:51 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 4d 23h
👷
▶
2 Technician Assigned Feb 23, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🔩
2x Parts Added Feb 23, 10:41 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Feb 23, 1:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-04T14:30:00.000+0000
⚠️ 8.0 business days
🔧
▶
3 Status: Tech On Site Mar 4, 2:35 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 5:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Diane Patton Mar 9, 5:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
🚨 84.8 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256039

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00568968
Closed
📦
Parts Order 00090596
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Mar 4, 9:30 AM
Created
Feb 18, 10:14 AM
Invoice #
SM-256039

Work Details (4)

Name Type Status Qty Amount Date
WL-03116014 Parts Open 1 $171.45 Feb 23, 10:41 AM
WL-03116015 Expenses Open 1 $17.50 Feb 23, 10:41 AM
WL-03129934 Labor Open 0.5 $0.00 Mar 4, 2:37 PM
WL-03129935 Labor Open 0.5 $0.00 Mar 4, 2:37 PM

Details