Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352550 ↗ ServiceMax

CENTRAL BUCKS AMBULANCE & RESCUE UNIT • Repair • P7

📍 Central Bucks Ambulance & Rescue Unit — 455 East St., Doylestown PA, 18901

Feb 18, 2026 → Mar 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 27, 2026
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 4, 2026
7 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 10 of 7 biz days used
Created: Feb 18, 2026 Completed: Mar 4, 2026
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 7
Feb 18 → Feb 18 L2 Screening ▶ Running 0 0 / 7
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 7
Feb 18 → Feb 23 L2 Screening ▶ Running 3 3 / 7
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 3 / 7
Feb 23 → Feb 23 Assigned ▶ Running 0 3 / 7
Feb 23 → Mar 4 Scheduled ▶ Running 7 10 / 7
Mar 4 → Mar 4 Tech On Site ▶ Running 0 10 / 7
Dispatch 4.0d
Material Management 0.1d
Coordinators 8.1d
Field Work 0.0d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Material Management
0.1 days
Coordinators
8.1 days
Over SLA
Field Work
0.0 days
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Mar 4, 2026 (4 days late)
📅
11.0 days Total Age
⏱️
7.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
11.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568967
L2 review
Closed
Q-00032621 Asset ID: 13279168 Serial #: 160940080 Model: Stryker Medical - 6086 PerformancePro Notes: FAILING BACK REST GAS SHOCK; NEEDS: (1) 6500-031-077 FAILING BACK REST GAS SHOCK; NEEDS: (1) 6500-031-077 Disinfect and clean cot, mattress, restraints, and accessories.
Priority
High
Origin
Email
Reason
New Case
Contact
Tom Richmond
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352550 (current) Invoiced
Repair • Chris Galasso
Created: Feb 18, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 7.7 days stuck in "Scheduled"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
4.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/26 RBerry- Found that FSE is full the rest of this week with repairs. SLA will be missed.



2/23 MOwens Tom replied back that 3/4 does work for him for the repair visit.

2/23 MOwens Sent email to Tom Richmond offering the first available opening on the calendar after all the parts arrive to schedule the visit on 3/4.

🔧 Work Performed
REPLACED BACK REST GAS SHOCK; TESTED GOOD
🔍 Technician Findings
FAILING BACK REST GAS SHOCK`
⚠️ Problem Description
Q-00032621 Asset ID: 13279168 Serial #: 160940080 Model: Stryker Medical - 6086 PerformancePro Notes: FAILING BACK REST GAS SHOCK; NEEDS: (1) 6500-031-077 FAILING BACK REST GAS SHOCK; NEEDS: (1) 6500-031-077 Disinfect and clean cot, mattress, restraints, and accessories. https://www.ebiotrack.com/workorder.php?wo=71761
📄 Description
Stryker 6086 Performance-PRO XT

Timeline

📞
Case Linked Feb 16, 8:44 PM
Case Number: 00568967
Subject: L2 review
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 18, 10:17 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 18, 10:24 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
📅
▶
2 Status: Ready for Scheduling Feb 18, 10:48 AM
Status: Ready for Scheduling → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Ready for Scheduling
To: L2 Screening
Duration in Previous: 1m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Joseph Whalen Feb 23, 9:51 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 4d 23h
👷
▶
2 Technician Assigned Feb 23, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🔩
2x Parts Added Feb 23, 10:42 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Feb 23, 1:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-04T14:30:00.000+0000
⚠️ 8.0 business days
🔧
▶
3 Status: Tech On Site Mar 4, 2:38 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 5:27 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 1h, 0m
🚨 84.8 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256036

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00568967
Closed
📦
Parts Order 00090595
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Mar 4, 9:30 AM
Created
Feb 18, 10:17 AM
Invoice #
SM-256036

Work Details (3)

Name Type Status Qty Amount Date
WL-03116017 Parts Open 1 $171.45 Feb 23, 10:42 AM
WL-03116018 Expenses Open 1 $17.50 Feb 23, 10:42 AM
WL-03129941 Labor Open 0.5 $0.00 Mar 4, 2:39 PM

Details