4/8 APrzybyla - Tech needs to keep the WO open until Friday 4/10, to add travel expenses.
4/1 KKelch scheduled per logged email from Bridgette
4/1 KKelch sent an email for scheduling
🔧Work Performed
Tech arrived on site and inspected and tested 107 pieces of equipment on the first day. Tech talked to site manager, Britney and told her that tech will be back in the morning to finish up the site. Update 4/8/2026 - Tech arrived on site and inspected and tested 91 pieces of equipment. Tech had a grand total of, 198 pieces of equipment that was inspected and tested.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 188
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 188
https://www.ebiotrack.com/inspection.php?iid=33124
📧
Email:Re: EMSAR Request for service at NM-Albuquerque
Completed Apr 1, 2026
From: bggonzalez@sonobello.com
To: supplychain@sonobello.com, tellison@sonobello.com, albuquerque@sonobello.com
Cc: kaitlyn.kelch@emsar.com
This is the first time you received an email from this sender (bggonzalez@sonobello.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Hello, that date and time works
Thank youBridgette Gonzalez l Assistant Practice Managerbggonzalez@sonobello.com5601 Office Blvd. NE Suite 200Alb
📧
Email: EMSAR Request for service at NM-Albuquerque
Completed Apr 1, 2026
To: supplychain@sonobello.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at NM-Albuquerque
Body:
Hi Supply Chain Sono Bello,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at NM-Albuquerque. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 4/7 with an arrival window between 8 and 10 am. Please let us know if this wo
📧
Email: EMSAR Request for service at NM-Albuquerque
Completed Mar 30, 2026
To: supplychain@sonobello.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at NM-Albuquerque
Body:
Hi Supply Chain Sono Bello,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at NM-Albuquerque. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 4/14 with an arrival window between 9 and 11 am. Please let us know if this w
Work Order: WO-01352551
Account: Sono Bello
Customer Case Number:
Location: NM-Albuquerque
Address: 5601 Office Boulevard NE, Suite 201, Albuquerque, NM 87109
Manufacturer:
Model #:
Serial #:
Contact Name: Supply Chain Sono Bello
Contact Phone: 4257852384
Contact Email: supplychain@sonobello.com
Timeline
📞
Case Linked Feb 18, 6:00 AM
Case Number:00569533
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 18, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Mar 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:19d 1h
🚨18.0 business days
👷
Technician Assigned by Kaitlyn KelchApr 1, 12:06 PM
Technician:Andrew Przybyla
🗓️
▶
2
Status: Scheduled Apr 1, 2:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-07T14:00:00.000+0000
💵
3x Expenses Added Apr 2, 1:03 PM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
7x Labor Added Apr 5, 5:17 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:4.5, 3, 1.5, 54, 328, 7.2
💵
Expenses Added Apr 6, 12:40 PM
Type:Expenses
Status:Open
Qty:1
🚗
Travel Added Apr 6, 6:03 PM
Type:Travel
Status:Open
Qty:6.9
🔧
▶
3
Status: Tech On Site Apr 7, 10:00 AM
Status: Tech On Site → 3x Parts Added → Labor Added
🔩
3x Parts Added
Type:Parts, Travel, Expenses
Status:Open
Qty:3, 6.9, 1
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
⏱️
5x Labor Added Apr 7, 2:42 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:8, 0.5, 6.9, 1
🚗
Status: Tech Off Site by Andrew PrzybylaApr 7, 4:43 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:6h 43m
⏱️
Labor Added Apr 8, 2:09 PM
Type:Labor
Status:Open
Qty:0.5
⏱️
3x Labor Added Apr 8, 3:16 PM
Type:Labor, Expenses
Status:Open
Qty:8, 0.5, 1
✔️
Status: Completed by Andrew PrzybylaApr 8, 6:00 PM
From:Tech Off Site
To:Completed
Duration in Previous:1d 1h
💵
Expenses Added Apr 9, 9:49 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
8x Labor Added Apr 10, 4:46 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 3, 7.2, 328, 54
💵
Expenses Added Apr 11, 12:12 AM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Andrew PrzybylaApr 11, 1:30 AM
From:Completed
To:Closed
Duration in Previous:2d 7h
⏳1.0 business days
📄
▶
3
Status: Ready to Bill Apr 13, 10:56 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-259053
Bottlenecks
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 17.9 business days (threshold: 4.0 business hours)
Exceeded by 17.4 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)