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← WO Overview

WO-01352552 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Carrollton Animal Hospital — 1225 Canton Rd NW, Carrollton OH, 44615

Feb 18, 2026 → Mar 2, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 24, 2026
🏭 Customer Supplied Parts (1)
🕐 Clock stopped: Completed (Mar 3)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (5d late)
Dispatch 0.0d
Material Management 2.0d
Coordinators 8.2d
Billing 4.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
8.2 days
Over SLA
Billing
4.1 days
Over SLA
Created: Feb 18, 2026 Due: Mar 6, 2026 Completed: Mar 3, 2026 (3 days early)
📅
9.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
7.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 24, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569600
Repair
Closed
Zone 1 NWD Bur is not spinning special billing Please contact cell number. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Melissa Wicks
Owner
Jessica Sells
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352552 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 18, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
2.1d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/2026 SRA attached for date of service 3/2/2026 is not for this Wo it is for service request 1543678 and serial #V2842173 Please add the correct SRA for this WO.

2/26/2026 CRamen spoke with Katie and scheduled for Monday 3/2/2026 with tech arrival between 11-1


2/26/26 lcoonrod

Waybill 1ZE444250370244121 Currently, we are not able to provide the tracking detailsOrder No: 757716 Customer PO No: SR1537270 Customer: Carrollton Animal Hospital Service Request NO: 1537270 Ship To Name: Carrollton Animal Hospital Ship To Address: 1225 Canton Rd NW Ship To City/State: Carrollton, OH 44615-9470 Waybill (Tracking #): 1ZE444250370244121 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 26-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1161-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL, 4 PORT


2/18/2026 CRamen spoke with Melissa anmd scheduled for Tuesday 2/24/2026 with tech arrival between 12-2pm


2/18/2026jsells

spoke with Melissa and I gave her the work order number and let her know that someone would be calling to schedule

🔧 Work Performed
3/2: Replaced foot pedal. Completed functionality of all hand pieces. 2/24: Cleaned debris from HS turbine, adjusted foot pedal plunger and springs. Air still leaking from foot pedal. Air pressure loss when using handpieces.
🔍 Technician Findings
Debris in drill preventing turbine from spinning. Foot pedal leaking air.
⚠️ Problem Description
Zone 1 NWD Bur is not spinning special billing Please contact cell number. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 18, 9:35 AM
Case Number: 00569600
Subject: Repair
Status: Closed
📋
Work Order Created Feb 18, 10:22 AM
Work Order: WO-01352552
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 18, 10:27 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Feb 18, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m
🗓️
▶
3 Status: Scheduled Feb 18, 11:41 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T18:30:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 9:36 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T18:30:00.000+0000
🔩
Parts Added Feb 24, 2:52 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 24, 7:16 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 70
📦
▶
2 Parts Requested Feb 24, 7:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dustin Antolin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 7h
⏳ 2.6 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 26, 1:41 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1d 18h
🆕
▶
3 Status: Entered Feb 26, 1:51 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-02T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 7x Labor Added Mar 2, 10:06 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 8h, 0m
⏳ 3.2 business days
✏️
Status: WO Correction Needed by Nancy Suarez Mar 5, 12:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 13h
⏳ 2.0 business days
🏁
Status: Closed by Dustin Antolin Mar 8, 9:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 8h
📄
Status: Ready to Bill by Nancy Suarez Mar 9, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 27m
📨
▶
3 Status: Invoice Pending Mar 10, 10:15 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256063

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569600
Closed
📦
Parts Order 00091017
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Mar 2, 12:00 PM
Created
Feb 18, 10:22 AM
Invoice #
SM-256063

Work Details (11)

Name Type Status Qty Amount Date
WL-03117941 Parts Open 1 $0.00 Feb 24, 2:52 PM
WL-03118534 Labor Open 2.25 $0.00 Feb 24, 7:16 PM
WL-03118535 Labor Open 1 $110.00 Feb 24, 7:16 PM
WL-03118542 Travel Open 70 $110.00 Feb 24, 7:18 PM
WL-03127304 Labor Open 1.6666666666667 $0.00 Mar 2, 10:06 PM
WL-03127305 Labor Open 1.3333333333333 $165.00 Mar 2, 10:06 PM
WL-03127306 Labor Open 1 $0.00 Mar 2, 10:06 PM
WL-03127307 Travel Open 70 $110.00 Mar 2, 10:06 PM
WL-03127308 Travel Open 60 $0.00 Mar 2, 10:06 PM
WL-03127310 Parts Open 1 $0.00 Mar 2, 10:07 PM
WL-03127311 Expenses Open 1 $0.00 Mar 2, 10:07 PM

Details