From: rstetreault@mgb.org
To: ksmith@emsar.com
Yes, that would be great.
Thanks,
Renee
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 23, 2026 8:03 AM
To: Tetreault, Renee S. <rstetreault@mgb.org>
Subject: RE: Hopedale Cardiovascular Associates -- EMSAR Inspection -- WO-01352554
External Email - Use Caution
Not a problem. Would Friday April 3rd work?
best regards,
Kourtney smith
account service coordinator I
From: rstetreault@mgb.org
To: ksmith@emsar.com
Hi Kourtney,
Any way we could do a Friday?
Renee
Renee Tetreault
Practice Manager
MGBCP Upton
236 Milford Street
Upton, Ma 01568
Office: 508-244-6701
Mobile: 508-579-8709
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 12:31 PM
To: Tetreault, Renee S. <rstetreault@mgb.org>
Subject: Hopedale Cardiovascular Associates -- EMSAR Inspection -- WO-01352554
To: rstetreault@pcpo.partners.org
CC:
BCC:
Attachment: --none--
Subject: Hopedale Cardiovascular Associates -- EMSAR Inspection -- WO-01352554
Body:
Hi Renee,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Hopedale Cardiovascular Associates located at 236 Milford St?
If not, would you have the contact information of the person I need to speak with?
If you are the corr
Work Order: WO-01352554
Account: Mass General Brigham Community Physicians
Customer Case Number:
Location: Hopedale Cardiovascular Associates
Address: 236 Milford St, Upton, MA 01568
Manufacturer:
Model #:
Serial #:
Contact Name: Renee Tetreault
Contact Phone: 508-473-1015 opt 4
Contact Email: r
Timeline
📞
Case Linked Feb 18, 6:00 AM
Case Number:00569534
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 18, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 2h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 8:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-03T13:00:00.000+0000
🚨20.0 business days
🔄
Status: Reschedule by Kourtney SmithMar 20, 9:17 AM
From:Scheduled
To:Reschedule
Duration in Previous:24d 23h
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Mar 25, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:4d 23h
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithMar 31, 3:34 PM
Scheduled For:2026-04-10T14:00:00.000+0000
⚠️9.0 business days
⏱️
▶
2
3x Labor Added Apr 10, 9:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:16d 12h, 0m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Apr 14, 9:57 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-259144
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)