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WO-01352555 ↗ ServiceMax

TWINSBURG FIRE DEPARTMENT • Evaluation • P7

📍 Twinsburg Fire Dept - Ravenna Rd — 10069 Ravenna Road, Twinsburg OH, 44087

Feb 18, 2026 → Feb 23, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Feb 18, 2026 Canceled: Feb 23, 2026
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 7
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 7
Feb 18 → Feb 23 Assigned ▶ Running 3 3 / 7
Feb 23 → Feb 23 Entered ▶ Running 0 3 / 7
Dispatch 0.1d
Coordinators 4.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
4.0 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567319
L2 review - EMS * No quote needed until parts are determined
Closed
I need a technician to come out an look at this cot. It may need some parts Model: Stryker Medical - 6506 PowerPro Model Type: Powered Cot Asset ID: 13243075 Serial #: 150639422
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lt Rocco Bennardo
Owner
Kimberly Hardison
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01352555 (current) Canceled
Evaluation
Created: Feb 18, 2026
On Track
Canceled • 176 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/23 KHardison, cancelling, not needed.

2/23/2026 CRamen TBracken:  just spoke with POC and he advised the issue is not happening now and they dont want the repair visit now. PLease cancel work order. LYoder directive to cancel

⚠️ Problem Description
I need a technician to come out an look at this cot. It may need some parts Model: Stryker Medical - 6506 PowerPro Model Type: Powered Cot Asset ID: 13243075 Serial #: 150639422
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Feb 11, 8:06 AM
Case Number: 00567319
Subject: L2 review - EMS * No quote needed until parts are determined
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Feb 18, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Feb 18, 10:36 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
⏳ 4.0 business days
🆕
Status: Entered by Charles Ramen Feb 23, 2:33 PM
From: Assigned
To: Entered
Duration in Previous: 5d 3h
🚫
Status: Canceled by Kimberly Hardison Feb 23, 3:26 PM
From: Entered
To: Canceled
Duration in Previous: 52m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

📞
Case 00567319
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 18, 10:28 AM
Invoice #
N/A

Details