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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352556 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Zuni Road — 5555 Zuni Road SE, Suite 11, Albuquerque NM, 87108

Feb 18, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (29 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Mar 9, 2026
13 business days (counted)
Running total: 13 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Mar 9 → Apr 8, 2026
22 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 10, 2026
2 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Feb 18, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Mar 9 Ready for Scheduling ▶ Running 13 13
Mar 9 → Apr 8 Assigned ▶ Running 22 35
Apr 8 → Apr 10 Scheduled ▶ Running 2 37
Apr 10 → Apr 10 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 39.6d
Field Work 0.9d
Billing 14.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.6 days
Over SLA
Field Work
0.9 days
Billing
14.0 days
Over SLA
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Apr 10, 2026 (20 days early)
📅
38.0 days Total Age
⏱️
22.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
50.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569531
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 101 https://www.ebiotrack.com/inspection.php?iid=33122
Priority
Standard
Origin
Email
Reason
New Case
Contact
Monica Ulibarri
Owner
Erin Martin
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352556 (current) Invoiced
Inspection • Andrew Przybyla
Created: Feb 18, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 22.9 days stuck in "Assigned"
⏱️
Total Delay 50.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
22.9d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1 KKelch called Ciarra to schedule for 4/6 between 8 and 10 am. Left VM. Call logged on WO-01363021

🔧 Work Performed
Tech arrived on site and inspected and tested 102 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 101
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 101 https://www.ebiotrack.com/inspection.php?iid=33122

Timeline

📞
Case Linked Feb 18, 6:00 AM
Case Number: 00569531
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 18, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
2 Technician Assigned Mar 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 1h
🚨 18.0 business days
👷
Technician Assigned by Kaitlyn Kelch Apr 1, 4:05 PM
Technician: Andrew Przybyla
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Apr 8, 2:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-10T15:00:00.000+0000
⏳ 2.0 business days
🚗
2x Travel Added Apr 9, 6:59 PM
Type: Travel
Status: Open
Qty: 3.5
⏱️
Labor Added Apr 10, 11:59 AM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Andrew Przybyla Apr 10, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
⏱️
2x Labor Added Apr 10, 2:30 PM
Type: Labor
Status: Open
Qty: 5.5, 0.5
✔️
Status: Completed by Andrew Przybyla Apr 10, 6:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 29m
🏁
Status: Closed by Andrew Przybyla Apr 10, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Apr 14, 10:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 7h
🧾
▶
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 22.9 business days (threshold: 4.0 business hours)
Exceeded by 22.4 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00569531
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Apr 10, 11:00 AM
Created
Feb 18, 10:28 AM
Invoice #
SM-260858

Work Details (5)

Name Type Status Qty Amount Date
WL-03180473 Travel Open 3.5 - Apr 9, 6:59 PM
WL-03180474 Travel Open 3.5 - Apr 9, 6:59 PM
WL-03181421 Labor Open 0.5 $0.00 Apr 10, 11:59 AM
WL-03181807 Labor Open 5.5 $2,603.60 Apr 10, 2:30 PM
WL-03181808 Labor Open 0.5 $0.00 Apr 10, 2:30 PM

Details