Emailed invoice through Outlook (corrected mileage manually on PDF)
3/11 KSmith -- Scheduled for Monday with Michael on WO-01353007. 9-11am
3/11 KSmith -- Sent email to Michael to schedule for 3/16 on WO-01353007
3/10/26 NatoshaB - Customer signed 2 quotes - chair included on Q-00032858 was PMd on this WO (same site). Updated problem description to add Ferno 12N-235297 and attached quote to WO files. Cancelled WO-01355309, not necessary.
3/9 KSmith -- Awaiting parts for WO-01353007 and WO-01353004, so the PMs can be completed
3.6 M. Bateman Placing WO in reschedule. Once the two Powerloads from WO's 135007 and 135004 are repaired the PM's for these can be completed on this WO. Please schedule this WO with those repairs WO's.
2/25 KSmith -- Rescheduled for 3/5 with Mike due to other repairs. 9-11am
2/19 KSmith -- Scheduled for 3/4 with Mike. 9-11am
2/19 KSmith -- Sent email to schedule for 3/4
🔧Work Performed
Stryker Medical - 6251 Stair-Pro
Serial #: 020840048 - Asset ID: 13397747
Stryker Medical - 6251 Stair-Pro
Serial #: 030539144 - Asset ID: 13397751
Stryker Medical - 6506 PowerPro
Serial #: 170939014 - Asset ID: 13397754
Stryker Medical - 6506 PowerPro
Serial #: 170939015 - Asset ID: 13397750
Stryker Medical - 6390 Power-LOAD
Serial #: 2110012400340 - Asset ID: 13397755
Stryker Medical - 6390 Power-LOAD
Serial #: 2110012400336 - Asset ID: 13397756
Ferno Washington Inc - Model 65 Scoop EXL
Serial #: 096326 - Asset ID: 13397748
Ferno Washington Inc - Model 65 Scoop EXL
Serial #: 009376 - Asset ID: 13397752
Ferno Washington Inc - Model 65 Scoop EXL
Serial #: 009375 - Asset ID: 13397753
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 12N-235297 - Asset ID: 13397749
⚠️Problem Description
Q-00032628 & Q-00032858
Annual Equipment PM on the following equipment: 2x Powered Cot, 3x Manual Stair chair, 2x Powered Fastener, 3x Scoop/Backboard.
6506 Power-PRO XT 170939014
6506 Power-PRO XT 170939015
6251 Stair-PRO 020840048
6251 Stair-PRO 030539144
6390 Power-LOAD 2110012400340
6390 Power-LOAD 2110012400336
Model 65 Scoop EXL 096326
Model 65 Scoop EXL 009376
Model 65 Scoop EXL 009375
Model 59-T EZ-Glide 12N-235297
https://www.ebiotrack.com/inspection.php?iid=33090
📧
Email: EMSAR Service on Unit Checklist WO-01352559.
Completed Mar 19, 2026
To: karen.fein@carverma.gov
CC:
BCC:
Attachment: EMSAR Service Quote Q-00032858 - CARVER EMS 03-03-2026_completed (1).pdf
Subject: EMSAR Service on Unit Checklist WO-01352559.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01352559.
Location: Carver EMS - ServiceAddress: 110A Main St Carver, MA 02330
Please find the attached checklist with this email.
Best Regards,EMSAR
📧
Email:Re: Carver EMS - Service -- EMS PMs -- WO-01352559
Completed Feb 25, 2026
From: michael.ryan@carverma.gov
To: ksmith@emsar.com
Sure, no problem.
They also have ordered replacement parts for the damage and I'm hoping they'll be in before the appointment so he can replace them all at one visit.
Mike
Michael B. Ryan, Chief
Town of Carver
Emergency Medical Services
110A Main Street
P.O. Box 468
Carver, MA 02330
(508) 866-3421 - Administration
(508) 866-3433 - General
(508) 866-2566 - Fax
(508) 889-9644 - cell
________________________________
Fro
📧
Email:Re: Carver EMS - Service -- EMS PMs -- WO-01352559
Completed Feb 19, 2026
From: michael.ryan@carverma.gov
To: ksmith@emsar.com
Thank you Kourtney,
That would be perfect.
Mike
Michael B. Ryan, Chief
Town of Carver
Emergency Medical Services
110A Main Street
P.O. Box 468
Carver, MA 02330
(508) 866-3421 - Administration
(508) 866-3433 - General
(508) 866-2566 - Fax
(508) 889-9644 - cell
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, February 19, 2026 12:06 PM
To: Mike Ryan <michael.ryan@carverma.gov>
📧
Email: Carver EMS - Service -- EMS PMs -- WO-01352559
Completed Feb 19, 2026
To: michael.ryan@carverma.gov
CC:
BCC:
Attachment: --none--
Subject: Carver EMS - Service -- EMS PMs -- WO-01352559
Body:
Hi Michael,
We received the request for service on your EMS equipment.
Would Wednesday, March 4th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMS
Feb 18, 2026 3:46pm
@Kourtney Smith @Shawn Rogers Hi! Heads up, I just submitted a repair case for this customer 00569805 | Case | Salesforce. Still waiting on L2 + quote. Customer says the PLs are operational but they'd def. like to schedule this PM WO + repair in the same visit.
Work Order: WO-01352559
Account: CARVER EMS
Customer Case Number:
Location: Carver EMS - Service
Address: 110A Main St, Carver, MA 02330
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Ryan
Contact Phone: (508) 866-3421
Contact Email: michael.ryan@carverma.gov
Due Date: 3/31/2026
Schedule
PDF
EMSAR Service Quote Q-00032858 - CARVER EMS 03-03-2026_completed (1)
Mar 10, 2026
Case #00568750 – EMS L2 Review
Status: Closed | Priority: Standard
Q-00032628
Annual Equipment PM
Chief Mike Ryan needs a quote for PM on the following equipment: 2x Powered Cot, 2x Manual Stairchair, 2x Powered Fastener, 3x Scoop/Backboard.
6506 Power-PRO XT 170939014
6506 Power-PRO XT 170939015
6251 Stair-PRO 020840048
6251 Stair-PRO 030539144
6390 P
💬Case Comment
Internal Feb 16, 2026 1:04pm
Rec'd email from Mike to schedule PMs. Customer told me a few months ago they didn't want service til May (annual service). Unsure of due date since he flagged most recent email as High Importance.
Timeline
📞
Case Linked Feb 16, 12:58 PM
Case Number:00568750
Subject:EMS L2 Review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 18, 10:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 19, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🗓️
▶
2
Status: Scheduled Feb 19, 12:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-04T14:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 25, 11:58 AM
Scheduled For:2026-03-05T14:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
12x Labor Added Mar 5, 4:11 PM
12x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From:Scheduled
To:04-Scheduled
Duration in Previous:14d 3h
📦
▶
2
Parts Requested Mar 5, 4:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Paul Bonang
From:04-Scheduled
To:Awaiting Parts
Duration in Previous:25m
🔄
Status: Reschedule by Matthew BatemanMar 6, 12:32 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:19h 55m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Mar 11, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-16T13:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Paul BonangMar 16, 11:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 1h
⏱️
▶
2
3x Labor Added Mar 16, 3:34 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:4h 3m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonMar 19, 11:19 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2d 19h, 0m
💰
Status: Invoiced by Diane PattonMar 19, 11:26 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⚠️8.0 business days
🧾
Invoice Created Mar 30, 8:13 AM
Invoice Number:SM-256920
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)