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WO-01352564 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Misc. Inspection • P5

📍 Cornell Scott - RWC — 149 Minor Street, New Haven CT, 06519

Feb 18, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (4d early)
Dispatch 1.4d
Coordinators 3.0d
Field Work 0.7d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Coordinators
3.0 days
Field Work
0.7 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 20, 2026 (5 days early)
📅
3.0 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569648
Closed
Inspection: New Miscellaneous Equipment Inspection 2 new AED units needing inspected and tagged. https://www.ebiotrack.com/inspection.php?iid=33129 Per Jenn, the address should be 149 Minor Street. They are behind 232 Cedar Street (address in SM)
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Jenn Torres
Owner
Leona Coonrod
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352564 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 lcoonrod

chatter was sent to Dylan advising address is should be 149 Minor Street. They are in the building behind 232 Cedar Street. waiting on response.


2/18 KSmith -- The address is RWC 149 Minor Street, New Haven, CT 06519 per POC. Scheduled for Friday with Jenn. 2-4pm

2/18 KSmith -- Sent email to schedule for Friday

🔧 Work Performed
Completed misc inspection new equipment. All work documented in ebiotrack S.O #: 2863048-24658-33129
🔍 Technician Findings
Completed misc inspection all work documented in ebiotrack S.O #: 2863048-24658-33129
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection 2 new AED units needing inspected and tagged. https://www.ebiotrack.com/inspection.php?iid=33129 Per Jenn, the address should be 149 Minor Street. They are behind 232 Cedar Street (address in SM)

Timeline

📞
Case Linked Feb 18, 10:21 AM
Case Number: 00569648
Subject:
Status: Closed
📋
2 Work Order Created Feb 18, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Feb 18, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 57m
🆕
Status: Entered by Kourtney Smith Feb 18, 3:50 PM
From: Assigned
To: Entered
Duration in Previous: 12m
📅
Status: Ready for Scheduling by Leona Coonrod Feb 19, 8:28 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16h 38m
👷
3 Technician Assigned Feb 19, 11:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 14m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T19:30:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Feb 20, 10:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 56m
⏱️
3 3x Labor Added Feb 20, 4:10 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 5h 32m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 3m
4.0 business days
📄
2 Status: Ready to Bill Feb 25, 11:43 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254879

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00569648
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Feb 20, 2:30 PM
Created
Feb 18, 10:40 AM
Invoice #
SM-254879

Work Details (3)

Name Type Status Qty Amount Date
WL-03114313 Labor Open 1 $119.00 Feb 20, 4:10 PM
WL-03114314 Labor Open 1 $119.00 Feb 20, 4:10 PM
WL-03114315 Travel Open 34 - Feb 20, 4:10 PM

Details