***Location does not have key. Please order key and give to pharmacy after service is complete***
device issue: already unplugged and plugged in not working
both screens black
LEDs still on
Use this password to access the kiosk: P2RT6M9A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
3/9/26 RBerry- Per teams chat with NFloyd this WO need to be canceled and combined with WO-01315428. Returned WO-01315428 to dispatch to add parts.
3/9/26 AJinerson - Placing WO back into a scheduled status to see if this will help trigger parts order to actually ship out this time.
3/5/26 AJinerson - Tech called same day as scheduled service to inform us that he still does not have parts for this. Looking at parts order, there is no tracking info and it's still showing as "open". This WO was not pulling on our report "Possible Reschedule Due to Parts ASC", so we did not know parts were not delivered.
Placing this into rescheduled status until further notice and sending chatter to team on how to proceed w/ parts order.
3/2/26 AJinerson - WO released past SLA, no chance of meeting SLA.
3/2/56 lcoornod
per call with Nikki, This one should have been for connectivity, no Top Screen. There is already a WO for the top screen WO-01315428. We are OOO on top screens, they cannot be combined with any other type of repair.
871-0001-02R OUT OF STOCK RC 2/18/2026
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Part will be shipped next day air to techs home address.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order. Kiosk offline
Tech will be sent Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
device issue: already unplugged and plugged in not working
top screen is black
LEDs still on
Use this password to access the kiosk: P2RT6M9A
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +17048420212
Completed Feb 20, 2026
advised awaiting parts
📋
Inbound from +17277892879
Completed Feb 18, 2026
Brittany called in to advise the TS is working now, but the top screen is still black.
Mar 2, 2026 1:50pm
Hi @Leona Coonrod I noticed that WO-01352575 for the connectivity issue also includes the top monitor replacement.
Since we still have WO-01315428 open pending the OOS top monitor, please remove the monitor scope from WO-01352575 so the connectivity issue can be addressed independently.
When a station has both a top monitor issue and another repair (connectivity, PC, BP, etc.), we should move forward with restoring station functionality and bringing it back online without delaying for the top monitor, since these monitors are still limited in availability.
cc: @Erin Martin
Mar 2, 2026 2:13pm
@Phillip Castillo @Nicole Floyd This WO should be for connectivity (there is already a top screen work order WO-01315428). Could you please remove the Top Screen and add any parts that may be needed for connectivity
Mar 10, 2026 11:57am
@Phillip Castillo @Emmanuel Morales @Nicole Floyd Could you please move the Parts Order to WO-01315428. I will combine the WOs once that is done. Thank you so much!!
Timeline
📞
▶
3
Case Linked Feb 18, 11:01 AM
Case Linked → Work Order Created → Status: L2 Screening
📋
Work Order Created
Work Order:WO-01352575
Type:Connectivity
Priority:P4
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 18, 11:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:11m
⚠️9.0 business days
🔍
Status: L2 Screening by Leona CoonrodMar 2, 2:13 PM
From:Awaiting Parts
To:L2 Screening
Duration in Previous:12d 2h
📅
Status: Ready for Scheduling by Emmanuel MoralesMar 2, 3:39 PM