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WO-01352586 ↗ ServiceMax

WILLOUGHBY FIRE DEPARTMENT • Repair • P7

📍 Willoughby Fire Dept - Euclid Ave. — 37000 Euclid Ave, Willoughby OH, 44094

Feb 18, 2026 → Feb 24, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of 7 biz days used
Created: Feb 18, 2026 Completed: Feb 24, 2026
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 7
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 7
Feb 18 → Feb 23 Assigned ▶ Running 3 3 / 7
Feb 23 → Feb 24 Scheduled ▶ Running 1 4 / 7
Feb 24 → Feb 24 Tech On Site ▶ Running 0 4 / 7
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
4.9 days Total Age
⏱️
3.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569102
L2 review - EMS * No quote needed until parts are determined
Closed
https://www.ebiotrack.com/workorder.php?wo=71764 We have a trolly that is continuing to stick when putting in and taking out a Pt. We had a tech out last week that tightened everything up but it is getting worse. I have PO for new bearings We never used. Model: Stryker Medical - 6390 Power-LOADCity Assest: 13208451
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Gamiere
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352586 (current) Invoiced
Repair • Teddie Bracken
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.9 days stuck in "Assigned"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Fe pl and pr flat and v guide rollers replaced, repair service was completed
🔍 Technician Findings
Fe pl and pr flat and v guide rollers grinding and loose causing transfer to jam and drag
⚠️ Problem Description
https://www.ebiotrack.com/workorder.php?wo=71764 We have a trolly that is continuing to stick when putting in and taking out a Pt. We had a tech out last week that tightened everything up but it is getting worse. I have PO for new bearings We never used. Model: Stryker Medical - 6390 Power-LOADCity Assest: 13208451
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Feb 17, 9:48 AM
Case Number: 00569102
Subject: L2 review - EMS * No quote needed until parts are determined
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 18, 11:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 18, 11:49 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000HFAXcQAP, Teddie Bracken
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-26T11:00:00.000+0000
⏳ 2.0 business days
🔩
8x Parts Added Feb 24, 4:10 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 0.083333333333333, 0.66666666666667, 1.5, 55, 70
🔧
Status: Tech On Site by Teddie Bracken Feb 24, 5:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
✔️
Status: Completed by Teddie Bracken Feb 24, 5:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Feb 27, 12:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Feb 28, 7:46 AM
Invoice Number: SM-255199

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00569102
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Feb 26, 6:00 AM
Created
Feb 18, 11:33 AM
Invoice #
SM-255199

Work Details (8)

Name Type Status Qty Amount Date
WL-03118099 Parts Open 1 $190.35 Feb 24, 4:10 PM
WL-03118100 Parts Open 1 $189.00 Feb 24, 4:10 PM
WL-03118101 Labor Open 1 $0.00 Feb 24, 4:10 PM
WL-03118102 Labor Open 0.083333333333333 $0.00 Feb 24, 4:10 PM
WL-03118103 Labor Open 0.66666666666667 $0.00 Feb 24, 4:10 PM
WL-03118104 Labor Open 1.5 $0.00 Feb 24, 4:10 PM
WL-03118105 Travel Open 55 $0.00 Feb 24, 4:10 PM
WL-03118106 Travel Open 70 $0.00 Feb 24, 4:10 PM

Details