New Miscellaneous Equipment Inspection
Good morning we have 2 items needing to be checked
Pediatric Sensor (dental)
A1c Machine
Both are brand new, both located to Metcalf site 144 Genesee Street, 4th Floor.
https://www.ebiotrack.com/omnicor/inspection.php?iid=10568
2/24 KSmith -- Rescheduled for Friday with Erin. 9-11am
2/23 KSmith -- FSE is stuck onsite at another repair and won't make it today. Advised Erin and provided other dates this week to reschedule for and am awaiting response
2/20 KSmith -- Scheduled for 2/23 with Erin. 1-3pm. Please sign in on the 5th floor, the items are located on the 4th floor in the practice manager's office Devon Tratt. The office next to mine can be used for the inspections.
2/20 KSmith -- Followed up with Erin to schedule for Monday
2/19 KSmith -- Sent email to schedule for Monday
🔧Work Performed
Inspected 2 items
🔍Technician Findings
Misc inspection
⚠️Problem Description
New Miscellaneous Equipment Inspection
Good morning we have 2 items needing to be checked
Pediatric Sensor (dental)
A1c Machine
Both are brand new, both located to Metcalf site 144 Genesee Street, 4th Floor.
https://www.ebiotrack.com/omnicor/inspection.php?iid=10568
📧
Email:Re: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 24, 2026
From: ewilbur@easthillmedical.com
To: ksmith@emsar.com
Thank you Kourtney
Erin Wilbur BSN RN CIC
Director of Quality
Compliance Officer
East Hill Medical Center
144 Genesee Street
Auburn, NY 13021
(315) 612-3449 Phone
(315) 515-3191 Fax
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 24, 2026 10:52
To: Erin Wilbur <ewilbur@easthillmedical.com>
Subject: RE: EASTHILL FAMILY MEDICINE Adult Medicin
📧
Email:Re: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 24, 2026
From: ewilbur@easthillmedical.com
To: ksmith@emsar.com
Kourtney - just checking who did you leave the message with as I did not have a voicemail? I want to be sure you have the correct contacts.
best,
Erin Wilbur BSN RN CIC
Director of Quality
Compliance Officer
East Hill Medical Center
144 Genesee Street
Auburn, NY 13021
(315) 612-3449 Phone
(315) 515-3191 Fax
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: T
📧
Email:Re: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 24, 2026
From: ewilbur@easthillmedical.com
To: ksmith@emsar.com
That would be fine. Thank you Kourtney.
Erin Wilbur BSN RN CIC
Director of Quality
Compliance Officer
East Hill Medical Center
144 Genesee Street
Auburn, NY 13021
(315) 612-3449 Phone
(315) 515-3191 Fax
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 24, 2026 09:50
To: Erin Wilbur <ewilbur@easthillmedical.com>
Subject: RE: EASTHILL FAMILY
📧
Email:Re: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 20, 2026
From: ewilbur@easthillmedical.com
To: ksmith@emsar.com
That would be fine, thank you. Please sign in on the 5th floor, the items are located on the 4th floor in the practice manager's office Devon Tratt. The office next to mine can be used for the inspections.
Erin Wilbur BSN RN CIC
Director of Quality
Compliance Officer
East Hill Medical Center
144 Genesee Street
Auburn, NY 13021
(315) 612-3449 Phone
(315) 515-3191 Fax
___________________________
📧
Email:Re: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 19, 2026
From: ewilbur@easthillmedical.com
To: ksmith@emsar.com, csoprano@easthillmedical.com
Kourtney - please contact me (Erin Wilbur) as Chris has not been at the organization since July. Thank you
Erin Wilbur BSN RN CIC
Director of Quality
Compliance Officer
East Hill Medical Center
144 Genesee Street
Auburn, NY 13021
(315) 612-3449 Phone
(315) 515-3191 Fax
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, Febr
📧
Email: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Completed Feb 19, 2026
To: csoprano@easthillmedical.com; ewilbur@easthillmedical.com
CC:
BCC:
Attachment: --none--
Subject: EASTHILL FAMILY MEDICINE Adult Medicine -- EMSAR Inspection -- WO-01352587
Body:
Hi Chris,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at EASTHILL FAMILY MEDICINE Adult Medicine located at 144 Genesee Street, Suite 401?
If not, would you have the contact information of
📅
WO-01352587 - Misc. Inspection - AUBURN - EASTHILL FAMILY MEDICINE Adult Medicine
Feb 27, 2026 10:45am – 11:30am
Work Order: WO-01352587
Account: EASTHILL FAMILY MEDICINE
Customer Case Number:
Location: EASTHILL FAMILY MEDICINE Adult Medicine
Address: 144 GENESEE STREET suite 401, AUBURN, NY 13021
Manufacturer:
Model #:
Serial #:
Contact Name: Chris Soprano
Contact Phone: (315) 253-8477 ×3445
Co
Timeline
📞
Case Linked Feb 18, 9:36 AM
Case Number:00569602
Subject:Pediatric sensor, A1c Machine
Status:Closed
📋
▶
2
Work Order Created Feb 18, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 19, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🗓️
▶
2
Status: Scheduled Feb 20, 10:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-23T19:00:00.000+0000
⏳2.0 business days
🔄
Status: Reschedule by Kourtney SmithFeb 23, 3:21 PM
From:Scheduled
To:Reschedule
Duration in Previous:3d 4h
🗓️
▶
2
Status: Scheduled Feb 24, 8:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-27T14:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 27, 10:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
✔️
Status: Completed by Erwin ForsterFeb 27, 11:44 AM
From:Tech On Site
To:Completed
Duration in Previous:1h 3m
📅
Dispatch Scheduled by Erwin ForsterFeb 27, 6:21 PM
Scheduled For:2026-02-27T15:45:00.000+0000
⏱️
4x Labor Added Feb 27, 6:26 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5833333333333, 0.75, 71
🏁
Status: Closed by Erwin ForsterFeb 27, 7:14 PM
From:Completed
To:Closed
Duration in Previous:7h 29m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Mar 4, 12:33 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255558
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)