Q-00032641
Follow up to WO-01339572
Inspection #: 32651
Asset ID: 13412816
Serial #: 795900
Model: Masimo Corp - MX-51
Notes: Will not power on. Tried new batteries and unit will still not power on.
This unit will need to be sent to our repair depot for evaluations to be completed.
02/18/2026 EMartin updated Q-00032641 assigned to Ryan
🔧Work Performed
Outbound 1Z01E3E70394321434
Delivered - 2/19/2026
Return 1Z01E3E79096534896
Shipper created a label, UPS has not received the package yet.
Depot return materials and shipping support provided. Return shipment was not completed by the customer. No hands-on equipment service was performed.
🔍Technician Findings
Customer approved the quoted depot service. EMSAR supplied the required return shipping box and prepaid return label; however, the equipment was not returned after follow-up notifications and automated awaiting-equipment reminders. No device was received for inspection, testing, or repair.
⚠️Problem Description
Q-00032641 Follow up to WO-01339572 - Inspection #: 32651 -
Masimo Corp - MX-51
Asset ID: 13412816
Serial #: 795900
Notes: Will not power on. Tried new batteries and unit will still not power on.
https://www.ebiotrack.com/workorder.php?wo=71765
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 25, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352591 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032641 Follow up to WO-01339572 -
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 18, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352591 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032641 Follow up to WO-01339572 -
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 11, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352591 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032641 Follow up to WO-01339572 -
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 4, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352591 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032641 Follow up to WO-01339572 -
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 25, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352591 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032641 Follow up to WO-01339572 -
To: sbrennum@pmpediatrics.com; mwolkiewicz@pmpediatrics.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090628_2-18-2026 3-13 PM.pdf, ShippingLabel_0001_1Z01E3E79096534896.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352591
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the proce
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352591Location: PM Pediatrics-NapervilleAddress: 2835 Showplace Drive Suite 119 Naperville, IL 60564Device: Problem Description: Q-00032641 Follow up to WO-01339572 - Inspection #:
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01352591
Completed Feb 18, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01352591
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping
Timeline
📞
Case Linked Feb 17, 1:28 PM
Case Number:00569277
Subject:Follow up to WO-01339572
Status:Closed
📋
▶
3
Work Order Created Feb 18, 12:08 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Erin Martin
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 18, 1:48 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1h 39m
🔩
▶
2
2x Parts Added Feb 18, 3:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:1h 50m
⚠️6.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 25, 11:35 AM
From:Reschedule
To:On Hold
Duration in Previous:6d 19h
🚨107.0 business days
👷
▶
2
Status: Assigned Jul 28, 9:11 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jul 30, 6:44 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268862
Bottlenecks
Reschedule
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)