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← WO Overview

WO-01352594 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Repair • P5

📍 Bronx Health Center 2nd & 3rd Floors — 349 EAST 149TH STREET 2ND & 3RD FLOORS, BRONX NY, 10451

Feb 18, 2026 → Mar 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 19 → Feb 24, 2026
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 4, 2026
6 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
Created: Feb 18, 2026 Completed: Mar 4, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 19 L2 Screening ▶ Running 1 1 / 5
Feb 19 → Feb 24 Awaiting Parts ⏸ Paused 3 —
Feb 24 → Feb 24 Reschedule ▶ Running 0 1 / 5
Feb 24 → Feb 24 Assigned ▶ Running 0 1 / 5
Feb 24 → Mar 4 Scheduled ▶ Running 6 7 / 5
Mar 4 → Mar 4 Tech On Site ▶ Running 0 7 / 5
Dispatch 1.3d
Material Management 4.0d
Coordinators 7.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Material Management
4.0 days
Over SLA
Coordinators
7.3 days
Over SLA
Field Work
0.0 days
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Mar 4, 2026 (on time)
📅
10.9 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569132
Follow up to WO-01313835
Closed
Q-00032646 https://www.ebiotrack.com/omnicor/workorder.php?wo=7100 Follow up to WO-01313835 Inspection #: 10311 Asset ID: 13228302 Serial #: V2320530 Model: Ritter/Midmark - 253-012 Notes: Will not power on. Follow-up required. Needs new lightbulb. Parts needed 1 light head assembly, 002-10210-00
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Moore
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352594 (current) Invoiced
Repair • Mohamed Shareed
Created: Feb 18, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.3d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 SRobinson- Due date updated to match tracking. Arrival 02/25. 1ZE444250370999754

2/24 KSmith -- Scheduled for 3/4 with Dwayne on WO-01352670

02/20/2026 SRobinson- Order No: 756687


Customer PO No: PO016392


Customer: EMSAR Inc


Ship To Name: Bronx Health Center 2nd & 3rd Floors


Ship To Address: 349 EAST 149TH STREET 2ND 3RD FLOORS    


Ship To City/State: BRONX, NY 10451


Waybill (Tracking #): 1ZE444250370999754


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 20-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


LINE NO: 2.1 QTY: 1 ITEM: 002-10210-00 SERIAL #: DESCRIPTION: KIT, 253 LED LIGHTHEAD - MIST

🔧 Work Performed
Site has installed part per Michelle.
🔍 Technician Findings
Site has installed part per Michelle.
⚠️ Problem Description
https://www.ebiotrack.com/omnicor/workorder.php?wo=7100 Follow up to WO-01313835 Q-00032646 Inspection #: 10311 Asset ID: 13228302 Serial #: V2320530 Model: Ritter/Midmark - 253-012 Notes: Will not power on. Follow-up required. Needs new lightbulb. Parts needed 1 light head assembly, 002-10210-00

Timeline

📞
Case Linked Feb 17, 10:21 AM
Case Number: 00569132
Subject: Follow up to WO-01313835
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 18, 12:10 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 18, 10:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 10h 10m
⏳ 4.2 business days
🔩
▶
2 2x Parts Added Feb 24, 8:40 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 10h
👷
▶
3 Technician Assigned Feb 24, 12:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 23m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-04T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 4, 11:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 Labor Added Mar 4, 11:47 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 9:48 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 20h, 0m
🚨 20.0 business days
🧾
Invoice Created Apr 7, 11:02 AM
Invoice Number: SM-256137

Bottlenecks

L2 Screening
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📞
Case 00569132
Closed
📦
Parts Order 00090681
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Mar 4, 11:00 AM
Created
Feb 18, 12:10 PM
Invoice #
SM-256137

Work Details (3)

Name Type Status Qty Amount Date
WL-03117166 Parts Open 1 $696.60 Feb 24, 8:40 AM
WL-03117167 Expenses Open 1 $19.99 Feb 24, 8:40 AM
WL-03129576 Labor Open 0.5 $74.50 Mar 4, 11:47 AM

Details