Q-00032644
follow up to WO-01339572
Inspection #: 32651
Asset ID: 12992680
Serial #: 100088365217
Model: Welch Allyn - 71WT - Connex Spot Monitor
Notes: Verified Thermometer Calibration, per MFG guidelines. Operational Inspection Passed. SpO2 Functional Check (Tested Passed) Out of range. Testing BP high range at 190/120 unit is giving 193/130 consistently. Recommend unit have calibration performed.
This unit will need to be shipped to our repair depot for services to be completed.
2 hr labor
3x shipping @ 28
1x batt22 if needed
12 x 12 x 12" Corrugated Box
Outbound - 1Z01E3E70392783387
Delivered - 2/19/2026
Return - 1Z01E3E79099833227
Shipper created a label, UPS has not received the package yet.
Prepaid return label and return instructions provided. Equipment was not returned to the depot. No inspection, testing, or repair was performed.
🔍Technician Findings
Customer approved the quoted depot service. EMSAR supplied the required return shipping box and prepaid return label; however, the equipment was not returned after follow-up notifications and automated awaiting-equipment reminders. No device was received for inspection, testing, or repair.
⚠️Problem Description
Q-00032644 - follow up to WO-01339572 - Inspection #: 32651 -
Welch Allyn - 71WT - Connex Spot Monitor
Asset ID: 12992680
Serial #: 100088365217
Notes: Verified Thermometer Calibration, per MFG guidelines. Operational Inspection Passed. SpO2 Functional Check (Tested Passed) Out of range. Testing BP high range at 190/120 unit is giving 193/130 consistently.
https://www.ebiotrack.com/workorder.php?wo=71769
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 25, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352596 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032644 - follow up to WO-01339572
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 18, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352596 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032644 - follow up to WO-01339572
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 11, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352596 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032644 - follow up to WO-01339572
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Mar 4, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352596 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032644 - follow up to WO-01339572
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 25, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352596 Location: PM Pediatrics-Naperville Address: 2835 Showplace Drive Suite 119 Naperville, IL 60564 Device: Q-00032644 - follow up to WO-01339572
To: sbrennum@pmpediatrics.com
CC: eglick@pmpediatrics.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090627_2-18-2026 1-59 PM.pdf, ShippingLabel_0001_1Z01E3E79099833227.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352596
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as s
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01352596
Completed Feb 18, 2026
To: sbrennum@pmpediatrics.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01352596
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping
Timeline
📞
Case Linked Feb 17, 12:45 PM
Case Number:00569241
Subject:follow up to WO-01339572
Status:Closed
📋
▶
3
Work Order Created Feb 18, 12:14 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 18, 1:44 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:1h 29m
🔩
▶
2
2x Parts Added Feb 18, 1:59 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:14m
⚠️6.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 25, 11:46 AM
From:Reschedule
To:On Hold
Duration in Previous:6d 21h
🚨107.0 business days
👷
▶
2
Status: Assigned Jul 28, 9:12 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jul 30, 6:45 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268863
Bottlenecks
Reschedule
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)