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WO-01352598 ↗ ServiceMax

Wellpath LLC • Parts Sale • PSM

📍 Davidson County Downtown Detention Center — 200 James Roberston Parkway, Nashville TN, 37201

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Paused: 2 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 20, 2026
2 business days (not counted)
Created: Feb 18, 2026 Invoiced: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Assigned ▶ Running 0 0
Feb 18 → Feb 18 L2 Screening ▶ Running 0 0
Feb 18 → Feb 20 Awaiting Parts ⏸ Paused 2 —
Dispatch 0.0d
Material Management 2.8d
Billing 3.6d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.8 days
Billing
3.6 days
Over SLA
Created: Feb 18, 2026 Due: Mar 20, 2026 Completed: Feb 20, 2026 (28 days early)
📅
2.8 days Total Age
⏱️
3.6d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568851
Follow up to WO-01349645
Closed
Q-00032639 Follow up to WO-01349645 Technician Michael Swingle SN / Asset tag not in original WO Follow-Up Notes will need a new foot control. Part #002-0763-01. plug and play no need for follow up WO.
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
KEENAN IVERSON
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352598 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.6 days stuck in "Ready to Bill"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
2.8d / 3.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/28/26 DPatton -Invoice submitted through Wellpath portal

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032639 Follow up to WO-01349645 Technician Michael Swingle SN / Asset tag not in original WO Follow-Up Notes will need a new foot control. Part #002-0763-01. plug and play no need for follow up WO.

Timeline

📞
Case Linked Feb 16, 3:28 PM
Case Number: 00568851
Subject: Follow up to WO-01349645
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 18, 12:25 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 18, 12:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 20, 9:02 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Melissa Barrett
From: Awaiting Parts
To: Closed
Duration in Previous: 1d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
⏳ 4.0 business days
📨
▶
3 Status: Invoice Pending Feb 28, 1:27 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-255248

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00568851
Closed
📦
Parts Order 00090618
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
Edge
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 18, 12:25 PM
Invoice #
SM-255248

Work Details (2)

Name Type Status Qty Amount Date
WL-03113504 Parts Open 1 $700.65 Feb 20, 9:02 AM
WL-03113505 Expenses Open 1 $18.85 Feb 20, 9:02 AM

Details