Zone 2
PROBLEM SUMMARY
WD Low temp error.
ADDITIONAL NOTES
Unit is located in the Cuyler A Dunbar building - 4th FL RM 428 If they have any issues, they can call Kristen - For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/18 MOwens Kristen Morin called back and she said next Monday 2/23 with arrival around 11am will work for her.
Kristen Morin Cell 282-499-1355
2/18 MOwens Called to speak to Kristen Morin. Left a vm for her to call back to schedule the repair visit.
02/18/2026 EMartin called Kristen Morin / (828) 327-7000 unable to contact due to no ext # sent email advising WO-01352599 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
2/23/26- EColon- Arrived onsite, checked in with POC. Last error recorded was Error 074C-034C during several delicate cycles. According to cycle details, wrapped cycles seemed to be completed but contents were still wet. Ran a delicate cycle and found no issues with pressure leaks or signs that valve is leaking back into water reservoir. Customer is using autoclave to sterilize racks of test tubes. Possible that unit is being over crowded and causing poor circulation. Could not replicate error. No issue found
🔍Technician Findings
Error 074C-034C during delicate cycle
⚠️Problem Description
Zone 2
PROBLEM SUMMARY
WD Low temp error.
ADDITIONAL NOTES
Unit is located in the Cuyler A Dunbar building - 4th FL RM 428 If they have any issues, they can call Kristen 282-499-1355 - For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Inbound from +18284991355
Completed Feb 18, 2026
Kristen Morin called back and she said next Monday 2/23 with arrival around 11am will work for her.
📋
Outbound to +18283277000
Completed Feb 18, 2026
Called to speak to Kristen Morin. Left a vm for her to call back to schedule the repair visit.
To: kmorin0707@cvcc.edu
CC:
BCC:
Attachment: --none--
Subject: Midmark Repair/PM - M11 STEAM STERILIZER - WO-01352599
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your M11 STEAM STERILIZER V2902791, and a work order has been created. That work order number is WO-01352599. You can use this number as a reference if you want to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let u
📋
Outbound to +18283277000
Completed Feb 18, 2026
02/18/2026 EMartin called Kristen Morin / (828) 327-7000 unable to contact due to no ext # sent email advising WO-01352599 created A coordinator will be reaching out to get this scheduled
📅
WO-01352599 - Repair - M11 (Series) - HICKORY - Catawba Valley Comm College
Feb 23, 2026 11:00am – 1:00pm
Work Order: WO-01352599
Account: MIDMARK
Customer Case Number: SR 1540720
Location: Catawba Valley Comm College
Address: 2550 Hwy 70 SE, HICKORY, NC 28602
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2902791
Contact Name: Kristen Morin
Contact Phone: 18283277000
Contact Emai
PDF
00569698 SRA
Feb 18, 2026
PDF
Cattawaba community college 2.23.26 00569698_SRA.pdf
Feb 23, 2026
Timeline
📞
Case Linked Feb 18, 11:41 AM
Case Number:00569698
Subject:Repair
Status:Closed
📋
Work Order Created Feb 18, 12:44 PM
Work Order:WO-01352599
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Erin MartinFeb 18, 12:51 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Status: Assigned Feb 18, 3:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
🗓️
▶
2
Status: Scheduled Feb 18, 3:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-23T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Eric ColonFeb 23, 11:14 AM