Zone 1
MGIV - Steam Leak from door - continuation of 1532444
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship To Name: EMSAR Inc
Ship To Address: 14410 158th Pl SE
Ship To City/State: Renton, WA 98059-7432
Waybill (Tracking #): 1ZE444250370647731
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 25-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-0361-01 SERIAL #: DESCRIPTION: M9 DOOR & DAM GASKET KIT / NEW
2-19 Mburris called site and set 2-24 10am with Lori
2/18/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule this visit
🔧Work Performed
found that the door gasket was worn. I had an extra door gasket and dam in my truck, so after talking with the POC I replaced the old one, ran 3 cycles with success, and called midmark to order a new one and send it to me for replenish.
🔍Technician Findings
door leaking
⚠️Problem Description
Zone 1
MGIV - Steam Leak from door - continuation of 1532444
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2-19 Mburris called site and set 2-24 10am with Lori
📋
Outbound to +12066171041
Completed Feb 19, 2026
📋
Outbound to +12066171041
Completed Feb 18, 2026
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule this visit
Feb 24, 2026 2:10pm
Had spare M9 gasket in truck. replaced during visit, called midmark and they are going to send me a replacement and bill the customer.
📅
WO-01352600 - Repair - M9 (Series) Sterilizer - Federal Way - Pediatrics Northwest
Feb 24, 2026 12:00pm – 1:30pm
Work Order: WO-01352600
Account: MIDMARK
Customer Case Number: SR 1540722
Location: Pediatrics Northwest
Address: 505 S 336th St Ste 210, Federal Way, WA 98003-5947
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V1573117
Contact Name: Lori Dunigan
Contact Phone: 12066171041
Contact
PDF
00569719 SRA
Feb 18, 2026
PDF
SRA - 1540722 - Pediatrics NW
Feb 24, 2026
Timeline
📞
Case Linked Feb 18, 12:21 PM
Case Number:00569719
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 18, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 19, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🗓️
▶
2
Status: Scheduled Feb 19, 2:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-24T17:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 24, 12:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 21h
⏱️
▶
2
3x Labor Added Feb 24, 2:07 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site
To:Completed
Duration in Previous:2h 1m
🔩
Parts Added Feb 24, 2:13 PM
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Tim HolmanFeb 24, 9:19 PM
From:Completed
To:Closed
Duration in Previous:7h 10m
⏳2.3 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 26, 3:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 18h
📨
Status: Invoice Pending by Nancy SuarezFeb 27, 1:54 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:22h 0m
⏳2.0 business days
🧾
Invoice Created Mar 2, 10:38 AM
Invoice Number:SM-255208
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)