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← WO Overview

WO-01352601 ↗ ServiceMax

MIDMARK • Repair • P4

📍 All American Veterinary Hospital — 4668 Fayetteville Rd, Raeford NC, 28376-8672

Feb 18, 2026 → Feb 24, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 24)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 2.5d
Coordinators 4.2d
Field Work 0.6d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.5 days
Coordinators
4.2 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
4.8 days Total Age
⏱️
2.5d in Awaiting Parts - Customer Longest Stage
🔄
11 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00569670
Repair
Closed
Zone 2 PROBLEM SUMMARY WD 0746-063C, 095E-4340 ADDITIONAL NOTES The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Shannon Grimsley-Dolan
Owner
Erin Martin
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352601 (current) Invoiced
Repair • Christopher Morning
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 2.5 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Awaiting Parts - Customer
2.5d
Assigned
1.2d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 MOwens Shannon called in and said she received the parts from Midmark. she will have them ready for when the tech goes onsite. Scheduled the repair visit for 2/24 from 3-5pm.

02/20/2026 SRobinson-

Order No: 756382


Customer PO No: SR1540666


Customer: Midmark No Charge


Service Request NO: 1540666


Ship To Name: All American Veterinary Hospital


Ship To Address: 4668 Fayetteville Rd    


Ship To City/State: Raeford, NC 28376-8672


Waybill (Tracking #): 1ZE444250370257966


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 19-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-11011-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X FILL/VENT VALVE MANIFOLD, 115V


LINE NO: 3.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V


LINE NO: 5.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259043137910 DESCRIPTION: ARS LABEL, ST RT 47 WEST


02/18/2026 EMartin called Shannon Grimsley-Dolan / (910) 863-8337 advising WO-01352601 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
2-24-26 CTM - Performed repair on Midmark M11 by replacing Fill/Vent valve manifold and Air valve manifold .TESTED PASS . Notified POC Shannon Grimsley-Dolan of findings and completion.
🔍 Technician Findings
2-24-26 CTM - Perform repair on Midmark M11 by replacing Fill/Vent valve manifold and Air valve manifold . Notify POC Shannon Grimsley-Dolan of findings and completion.
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY WD 0746-063C, 095E-4340 ADDITIONAL NOTES The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 18, 10:47 AM
Case Number: 00569670
Subject: Repair
Status: Closed
📋
Work Order Created Feb 18, 12:57 PM
Work Order: WO-01352601
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Erin Martin Feb 18, 1:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Feb 18, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 50m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Feb 20, 11:22 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 20h
👷
▶
2 Technician Assigned Feb 20, 5:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 42m
⏳ 1.9 business days
🗓️
▶
2 Status: Scheduled Feb 23, 11:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-24T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 24, 12:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
2x Labor Added Feb 24, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 90
⏱️
▶
2 Labor Added Feb 24, 2:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 2h 28m
⏱️
▶
2 2x Labor Added Feb 24, 4:31 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 1h 57m
⏳ 2.9 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 26, 4:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Feb 27, 2:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 3:42 PM
Invoice Number: SM-255213

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00569670
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 24, 3:00 PM
Created
Feb 18, 12:57 PM
Invoice #
SM-255213

Work Details (5)

Name Type Status Qty Amount Date
WL-03117667 Labor Open 1.5 $0.00 Feb 24, 12:40 PM
WL-03117668 Travel Open 90 $110.00 Feb 24, 12:40 PM
WL-03117908 Labor Open 2 $220.00 Feb 24, 2:33 PM
WL-03118202 Labor Open 2 $0.00 Feb 24, 4:31 PM
WL-03118203 Travel Open 86 $0.00 Feb 24, 4:31 PM

Details