2/26/26 AJinerson - Email logged on WO-01352597. Received email back from Claudia confirming tech visit for today, 2/26 for the WOs that they have already received parts for.
(6 our of 9) 2 WOs in awaiting parts, 1 part order not arriving until Friday 2/27.
2/25/26 AJinerson - Email logged on WO-01352597. Sent email to Claudia offering tech visit on Thurs. 2/26 with eta between 11am-1pm for all repairs that already have parts on-site. (some WOs still awaiting parts, but tech will be in area tomorrow and site has 8 WOs).
2/25/26 AJinerson - Call logged on WO-01352597. Called Claudia again to follow up and schedule tech visit for multiple repairs. No answer and mailbox is full.
2/25/26 AJinerson - **Site has 8 repairs in total. 3 WOs still in "awaiting parts", 2 WOs showing parts delivered on-site 2/23, 2 WOs showing parts ETA to site 2/25, and 1 WO showing parts ETA is 1/26**
2/24/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
02/26/26 EBar.
I proceeded to replace the coiled cables on this biomedical unit. Safety tests were performed and passed within standards.
🔍Technician Findings
02/26/26 EBar.
Wall transformer with exposed cables.
Welch Allyn - 777 ID 13229528 S/N N/A
⚠️Problem Description
Damaged Accessories â Emsar to ship replacement parts Coiled cords are broken Note two coiled cords are needing https://www.ebiotrack.com/workorder.php?wo=71772
📧
Email
Completed Feb 26, 2026
2/26/26 AJinerson - Email logged on WO-01352597. Received email back from Claudia confirming tech visit for today, 2/26 for the WOs that they have already received parts for.
(6 our of 9) 2 WOs in awaiting parts, 1 part order not arriving until Friday 2/27.
📧
Email
Completed Feb 25, 2026
2/25/26 AJinerson - Email logged on WO-01352597. Sent email to Claudia offering tech visit on Thurs. 2/26 with eta between 11am-1pm for all repairs that already have parts on-site. (some WOs still awaiting parts, but tech will be in area tomorrow and site has 8 WOs).
📞
Call
Completed Feb 25, 2026
2/25/26 AJinerson - Call logged on WO-01352597. Called Claudia again to follow up and schedule tech visit for multiple repairs. No answer and mailbox is full.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: cvasallo@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352604Location: Conviva - North Miami BeachAddress: 1648 N.E. 163 Street North Miami Beach, FL 33162Device: Problem Description: Damaged Accessories â Emsar to ship replace
📅
WO-01352604 - Virtual Tech - Field Repair - North Miami Beach - Conviva - North Miami Beach
Feb 26, 2026 3:30pm – 4:00pm
Work Order: WO-01352604
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva - North Miami Beach
Address: 1648 N.E. 163 Street, North Miami Beach, FL 33162
Manufacturer:
Model #:
Serial #:
Contact Name: Claudia Vasallo
Contact Phone: 786-390-6586
Contact Email: cvasal
Timeline
📞
Case Linked Feb 18, 10:23 AM
Case Number:00569650
Subject:L2 review
Status:Closed
📋
▶
3
Work Order Created Feb 18, 1:07 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090619
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 24, 12:02 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 22h
👷
▶
2
Technician Assigned Feb 25, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Reschedule
To:Assigned
Duration in Previous:23h 21m
🗓️
▶
2
Status: Scheduled Feb 26, 9:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-26T19:00:00.000+0000
📅
Dispatch Scheduled by Elkin BarahonaFeb 26, 11:07 AM
Scheduled For:2026-02-26T20:00:00.000+0000
🔧
Status: Tech On Site by Elkin BarahonaFeb 26, 3:15 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6h 1m
🗓️
▶
2
Status: Scheduled Feb 26, 8:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Elkin Barahona
Scheduled For:2026-02-26T20:30:00.000+0000
⏱️
▶
2
Labor Added Feb 26, 9:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Elkin Barahona
From:Scheduled, Completed
To:Completed, Tech Off Site
Duration in Previous:54m, 0m
🏁
Status: Closed by Elkin BarahonaFeb 26, 9:52 PM
From:Tech Off Site
To:Closed
Duration in Previous:2m
⏳3.3 business days
📄
▶
3
Status: Ready to Bill Mar 3, 12:33 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:4m, 0m
🧾
Invoice Created
Invoice Number:SM-255466
Bottlenecks
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)