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WO-01352615 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 JEFFERSON EINSTEIN HOSPITAL — 5501 OLD YORK RD, PHILADELPHIA PA, 19141

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026 Invoiced: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 20 Scheduled ▶ Running 2 2
Dispatch 31.7d
Coordinators 2.4d
Billing 11.5d
✓ SLA Met
Dispatch
31.7 days
Over SLA
Coordinators
2.4 days
Over SLA
Billing
11.5 days
Over SLA
Created: Feb 18, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
2.7 days Total Age
⏱️
31.5d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569692
FW: Update Request: 1-557108006946 JEFFERSON EINSTEIN HOSPITAL GON 5671235 2 Panda Scales
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Barnes
Owner
Erin Martin
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352615 (current) Invoiced
Installation • Rick Charles
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 31.5 days stuck in "L2 Screening"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Closed
6.6d / 1.0d SLA
L2 Screening
31.5d / 1.0d SLA
L2 Review
24.7d
Ready to Bill
11.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RFosbury dispatch to Rick C for Feb 20th

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2 ASSY-LAU, PANDA IN-BED SCALE, Finished g: P312957L,P312949L
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2 ASSY-LAU, PANDA IN-BED SCALE, Finished g: P312957L,P312949L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 2 Panda

Timeline

📞
Case Linked Feb 18, 11:35 AM
Case Number: 00569692
Subject: FW: Update Request: 1-557108006946 JEFFERSON EINSTEIN HOSPITAL GON 5671235 2 Panda Scales
Status: Closed
📋
Work Order Created Feb 18, 1:41 PM
Work Order: WO-01352615
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Feb 18, 3:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T05:00:00.000+0000, 2026-02-20T00:00:00.000+0000, 2026-02-20T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 48m
⏳ 3.0 business days
⏱️
8x Labor Added Feb 20, 2:16 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.25, 0.5, 28
✔️
Status: Completed by Rick Charles Feb 20, 2:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⚠️ 7.0 business days
⏱️
Labor Added Mar 2, 2:59 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 2, 3:14 PM
From: Closed
To: L2 Screening
Duration in Previous: 10d 0h
🚨 32.0 business days
👀
Status: L2 Review by Douglas Pearce Apr 14, 2:47 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 42d 22h
🚨 25.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 18, 4:07 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 34d 1h
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jun 3, 9:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263661
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
L2 Screening
Duration: 31.5 business days (threshold: 1.0 business days)
Exceeded by 30.5 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

📞
Case 00569692
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Feb 20, 8:00 AM
Created
Feb 18, 1:41 PM
Invoice #
SM-263661

Work Details (9)

Name Type Status Qty Amount Date
WL-03114092 Labor Open 1.25 $100.00 Feb 20, 2:16 PM
WL-03114093 Labor Open 0.5 $100.00 Feb 20, 2:16 PM
WL-03114094 Labor Open 1.25 $0.00 Feb 20, 2:16 PM
WL-03114095 Expenses Open 1 $0.00 Feb 20, 2:16 PM
WL-03114096 Expenses Open 1 $0.00 Feb 20, 2:16 PM
WL-03114097 Expenses Open 1 $0.00 Feb 20, 2:16 PM
WL-03114098 Travel Open 28 $0.00 Feb 20, 2:16 PM
WL-03114099 Travel Open 28 $0.00 Feb 20, 2:16 PM
WL-03126426 Labor Open 0.016666666666667 $38.00 Mar 2, 2:59 PM

Details