They had a power outage yesterday. power came back, both screens are dark. LED are working. They have rebooted, no change.
Use this password to access the kiosk: H2WX77W3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
3.3.26 hshaw - missing FSR form with cust signature
🔧Work Performed
23feb2026 fjackson power supply bad, checked for voltage on terminals and no voltage, called l2 to inform power supply needed, had me replace pc still, will follow up with power supply once shipped, informed the pharmacy and left unit unplugged
🔍Technician Findings
power supply issue
⚠️Problem Description
Reported issue:
They had a power outage yesterday. power came back, both screens are dark. LED are working. They have rebooted, no change.
"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discreation of L2.
If unable to resolve with original parts installed please follow below steps.
Part will be shipped next day air to tech's home address.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts."
Use this password to access the kiosk: H2WX77W3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📞
Call
Completed Feb 23, 2026
The technician called to report a low voltage reading while testing the power supply. He was advised to replace the PC and return the old one.
A follow-up will be required to provide a new main power supply.
📋
Inbound from +16143227410
Completed Feb 18, 2026
Per Leah, they had a power outage yesterday. When power came back the Higi screens are dark. LED are working. They have rebooted, no change