3-16 Mburris called site and set with Terry 3-16 3pm
🔧Work Performed
Successfully completed the installation and configuration of the new Midmark EKG, AED, and Spirometry units.
🔍Technician Findings
new midmark EKG machine
AED machine
spiro machine
needed to calibrated and set up
⚠️Problem Description
new midmark EKG machine
AED machine
spiro machine
📋
Outbound to +17252914987
Completed Mar 16, 2026
3-16 Mburris called site and set with Terry 3-16 3pm
📋
Inbound from +17252582982
Completed Feb 18, 2026
new EKG machine inspection
📅
WO-01352621 - Misc. Inspection - DD: 3/18/2026 - - Las Vegas - Centerwell - Blue Diamond
Mar 16, 2026 5:00pm – 8:00pm
Work Order: WO-01352621
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Blue Diamond
Address: 4517 Blue Diamond Rd, Las Vegas, NV 89139
Manufacturer:
Model #:
Serial #:
Contact Name: Jeffery McWaine
Contact Phone:
Contact Email: jmcwaine1@centerwell.com
Due Date: 3/18/
Timeline
📞
▶
3
Case Linked Feb 18, 1:44 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01352621
Type:Misc. Inspection
Priority:PSM
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Feb 20, 2:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 0h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Mar 16, 4:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-03-16T21:00:00.000+0000
🔧
Status: Tech On Site by Michael RussellMar 16, 5:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 25m
⏱️
▶
2
5x Labor Added Mar 17, 2:21 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 43m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 19, 10:16 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Mar 23, 9:42 AM
Invoice Number:SM-256901
Bottlenecks
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 16.6 business days (threshold: 4.0 business hours)
Exceeded by 16.1 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)