Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352630 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Soundview — 1555 Westchester Ave, Bronx NY, 10472

Feb 18, 2026 → Mar 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 17, 2026
🕐 Clock stopped: Completed (Mar 5)
✓ SLA Met (43d early)
Dispatch 0.0d
Holding 11.6d (excluded)
Coordinators 0.0d
Billing 19.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
11.6 days
Coordinators
0.0 days
Billing
19.1 days
Over SLA
Created: Feb 18, 2026 Due: Apr 17, 2026 Completed: Mar 5, 2026 (43 days early)
📅
11.6 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00541557
Oak Street Health - 24 Hour - 113185: New Work Order Assigned
Closed
Work Order #113185 Work Order Description: Lab freezer temperature is off. Way to high. No ice in it. The rubber off the door is also not sticking back to close it correctly. Not suitable to be used and we have a lot of labs scheduled today.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chitova Whetstone
Owner
Virtual Tech
Created
Nov 6, 2025
Work Orders from this Case (3)
WO-01313426 Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Nov 6, 2025 • Closed: Dec 18, 2025
WO-01327341 Invoiced
Virtual Tech • Virtual Tech
Created: Dec 19, 2025 • Closed: Dec 22, 2025
WO-01352630 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 18, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
11.6d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Link for Pickup:

https://order.goloadup.com/os/AWESLC7FDR

🔧 Work Performed
Booked removal of 2 fridge/freezer.
🔍 Technician Findings
Confirmation Number: 877005
⚠️ Problem Description
Removal request for 2 mini fridges from clinic. https://www.ebiotrack.com/workorder.php?wo=71779

Timeline

📞
Case Linked Nov 6, 8:15 AM
Case Number: 00541557
Subject: Oak Street Health - 24 Hour - 113185: New Work Order Assigned
Status: Closed
🚨 75.0 business days
📋
▶
2 Work Order Created Feb 18, 2:21 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 12.0 business days
⏱️
▶
4 2x Labor Added Mar 5, 10:04 AM
2x Labor Added → Status: Completed → Technician Assigned → Status: Completed
✔️
Status: Completed by Derek Reynolds
From: On Hold, Completed
To: Completed, Assigned
Duration in Previous: 14d 19h, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 5h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00541557
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 18, 2:21 PM
Invoice #
SM-258111

Work Details (2)

Name Type Status Qty Amount Date
WL-03131266 Labor Open 0.51666666666667 $91.93 Mar 5, 10:04 AM
WL-03131267 Expenses Open 1 $219.00 Mar 5, 10:04 AM

Details