Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352633 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Feb 18, 2026 → Feb 26, 2026

✅ Completed
PC Per client agreement
Target: Mar 4, 2026
🕐 Clock stopped: Tech Off Site (Feb 27)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 6.5d
Field Work 1.0d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Field Work
1.0 days
Billing
4.0 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 27, 2026 (5 days early)
📅
6.9 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569796
URGENT Philips WO Request
Closed
Needs Tech support to assist with PM he is needing to perform
Priority
High
Origin
Email
Reason
New Case
Contact
Joesph Pottayil
Owner
Erin Martin
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352633 (current) Invoiced
Repair • Israel Martell
Created: Feb 18, 2026 • Closed: Feb 26, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 SRobinson- WO-01354205 already created.

02/23/2026 RArnold- Updated to 02/27 due to weather delay and parts delay

02/18/2026 RArnold - Called 914-587-5751 for Joseph. He confirmed this device failed the Pm and it needs repaired. He has an additional 5 he will be doing so there more be more failures. Dispatching to Israel for 02/23

🔧 Work Performed
2/26/2026 - IM - Replaced GDS and device still has low values for Air Flow and O2. Will need follow up work.
🔍 Technician Findings
Needs follow up work. Please create follow up EWO for PWO-14574339.
⚠️ Problem Description
Needs Tech support to assist with PM he is needing to perform
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 18, 2:19 PM
Case Number: 00569796
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 2:27 PM
Work Order: WO-01352633
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Feb 18, 2:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 17m
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 23, 5:03 PM
Scheduled For: 2026-02-27T13:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 25, 5:04 PM
Scheduled For: 2026-02-26T13:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Feb 26, 1:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
🚗
Status: Tech Off Site by Israel Martell Feb 26, 8:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 59m
⏱️
Labor Added Feb 26, 9:07 PM
Type: Labor
Status: Open
Qty: 2.5
✔️
▶
2 Status: Completed Feb 26, 9:36 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 3, 8:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 11h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 19h

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00569796
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 26, 8:00 AM
Created
Feb 18, 2:27 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03122292 Labor Open 2.5 $237.50 Feb 26, 9:07 PM

Details