Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352634 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Mountain View Veterinary Hospital — 4620 Whitman Ln SE, Lacey WA, 98513

Feb 18, 2026 → Feb 24, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 25)
✗ SLA Missed
Dispatch 0.0d
Material Management 1.4d
Coordinators 4.7d
Field Work 0.7d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
4.7 days
Over SLA
Field Work
0.7 days
Billing
2.3 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
4.8 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569777
Repair
Closed
Zone 2 WD No Power For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Mayme Revel
Owner
Jessica Sells
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352634 (current) Invoiced
Repair • Tim Holman
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.8d
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-20 Mburris call from Midmark with POC to set 2-24 1pm 

2/20/2026jsells

Ship To Name: Mountain View Veterinary Hospital Ship To Address: 4620 Whitman Ln SE Ship To City/State: Lacey, WA 98513-2200 Waybill (Tracking #): 1ZE444250146333404 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 19-FEB-2026 LINE NO: 1.1 QTY: 2 ITEM: 015-0346-07 SERIAL #: DESCRIPTION: FUSE LINE NO: 2.1 QTY: 2 ITEM: 015-0346-65 SERIAL #: DESCRIPTION: FUSE CERAMIC 2.5A 250VAC 5X20MM 125C


2/18/2026jsells

unable to speak with Maymi, sending an email and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit

🔧 Work Performed
Upon arvl I found the F1 fuse blown. Also saw that the unit was plugged into a power strip with an ultrasonic cleaner. The site was told that the cleaner and autoclave couldn't be on the same plug. I replaced the F1 fuse, connected the unit into the wall and tested multiple times with success. I advised the site to either try to move the cleaner, autoclave OR have a second outlet installed on the wall.
🔍 Technician Findings
unit keeps blowing a fuse.
⚠️ Problem Description
Zone 2 WD No Power For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 18, 1:51 PM
Case Number: 00569777
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 18, 2:31 PM
Work Order Created → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 2
📅
Status: Ready for Scheduling by Jessica Sells Feb 18, 2:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 19, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1d 0h, 0m
📅
Status: Ready for Scheduling by Jessica Sells Feb 20, 9:57 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 18h 24m
📅
▶
2 Dispatch Scheduled Feb 20, 2:21 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 24m
⏳ 3.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 24, 4:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
4x Labor Added Feb 24, 4:56 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 40, 60
⏱️
▶
2 Labor Added Feb 24, 9:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 12m, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 26, 3:49 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
🏁
Status: Closed by Tim Holman Feb 26, 9:56 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 7m
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 49m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 2:32 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255360

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00569777
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 24, 4:00 PM
Created
Feb 18, 2:31 PM
Invoice #
SM-255360

Work Details (7)

Name Type Status Qty Amount Date
WL-03110540 Parts Open 2 $0.00 Feb 18, 2:31 PM
WL-03110541 Parts Open 2 $0.00 Feb 18, 2:31 PM
WL-03118245 Labor Open 2 $0.00 Feb 24, 4:56 PM
WL-03118246 Labor Open 1.5 $165.00 Feb 24, 4:56 PM
WL-03118248 Travel Open 40 $110.00 Feb 24, 4:56 PM
WL-03118249 Travel Open 60 $0.00 Feb 24, 4:56 PM
WL-03118709 Labor Open 2 $0.00 Feb 24, 9:15 PM

Details