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WO-01352637 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Preventive Maintenance • PSM

📍 FEI Co — 5350 NE Dawson Creek Dr, Hillsboro OR, 97124

Feb 18, 2026 → Mar 22, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Tech Off Site (Mar 22)
⏸ 14d excluded (parts wait + holding)
✗ SLA Missed (9d late)
Dispatch 0.0d
Material Management 11.5d
Coordinators 11.9d
Field Work 1.0d
Billing 12.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.5 days
Over SLA
Coordinators
11.9 days
Over SLA
Field Work
1.0 days
Billing
12.9 days
Over SLA
Created: Feb 18, 2026 Due: Mar 19, 2026 Completed: Mar 22, 2026 (2 days late)
📅
22.5 days Total Age
⏱️
11.7d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569638
Scheduled SO: 6007795105, AUG25,VAC-EXTPM-LD,G8601B
Closed
Approval Note 02/18/2026 09:56:49 WIGEORGE Wesley McEweun ____________________ Note 02/17/2026 12:54:36 WIGEORGE entitled pm field call
Priority
Standard
Origin
Web
Reason
New Case
Contact
Ian MacLeod
Owner
Leona Coonrod
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352637 (current) Invoiced
Preventive Maintenance • Kwame Cobb
Created: Feb 18, 2026 • Closed: Mar 22, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 11.7 days stuck in "Scheduled"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
11.5d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.9d / 2.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
5.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-5 Mburris tech is already set to go to site

3/5/26 lcoonrod sent another email to confirm delivery of parts


3/3/26 lcoonrod sent another email to confirm delivery of parts


2/23/26 lcoonrod email sent to confirm parts on site.

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT

VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

EXPTS0620SC EXCHANGE TRISCROLL 620 MODULE LD VERSION

G8603-60002 3 Way Valve


Waybill 888892367836 Delivered Friday, 2/20/26 at 9:33 AM Signed for by: I.Toro

Waybill 888895600384 Delivered Friday, 2/20/26 at 9:33 AM Signed for by: I.Toro






2/18/26 lcoonrod Parts have not shipped

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT

VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

EXPTS0620SC EXCHANGE TRISCROLL 620 MODULE LD VERSION

G8603-60002 3 Way Valve

🔧 Work Performed
Completed Service Tasks: Inspection and Cleaning Performed a comprehensive inspection and cleaning of: Spectrometer Valve block Manifold Component Replacement: Replaced ion source and filaments Installed new O-rings and seals where required Replaced TS 620 module. System Verification: Verified integrity of the vacuum system Performed helium sensitivity check Completed full system calibration Calibrated Leak Maintenance: Replaced the calibrated leak Supplied ISO traceable certificate for the new calibrated leak
🔍 Technician Findings
As found: Unit in workshop.
⚠️ Problem Description
Approval Note 02/18/2026 09:56:49 WIGEORGE Wesley McEweun ____________________ Note 02/17/2026 12:54:36 WIGEORGE entitled pm field call
📄 Description
VS MD30 Mobile Leak Detector
📞 Call Description
VPD Field PM Trade

Timeline

📞
Case Linked Feb 18, 10:01 AM
Case Number: 00569638
Subject: Scheduled SO: 6007795105, AUG25,VAC-EXTPM-LD,G8601B
Status: Closed
📋
▶
3 Work Order Created Feb 18, 2:41 PM
Work Order Created → 6x Parts Added → Status: Awaiting Parts
🔩
6x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
🚨 12.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Mar 5, 11:53 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 14d 21h
👷
▶
4 Technician Assigned Mar 5, 1:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 13m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-17T15:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 12.0 business days
🔧
▶
2 Status: Tech On Site Mar 20, 10:35 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Mar 22, 5:48 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Kwame Cobb
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 7h
✔️
Status: Completed by Kwame Cobb Mar 22, 6:00 PM
From: Tech Off Site
To: Completed
Duration in Previous: 9m
🏁
Status: Closed by Kwame Cobb Mar 22, 6:07 PM
From: Completed
To: Closed
Duration in Previous: 6m
💵
Status: Billing Review by Hannah Shaw Mar 23, 3:50 AM
From: Closed
To: Billing Review
Duration in Previous: 9h 43m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Mar 23, 11:12 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7h 21m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 31, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 22h
⚠️ 5.0 business days
💰
Status: Invoiced by Hannah Shaw Apr 6, 10:11 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6d 0h
🚨 19.0 business days
🧾
Invoice Created Apr 30, 10:54 PM
Invoice Number: SM-257859

Bottlenecks

Awaiting Parts
Duration: 11.5 business days (threshold: 3.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 11.7 business days (threshold: 2.0 business days)
Exceeded by 9.7 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00569638
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Kwame Cobb
Scheduled
Mar 17, 11:00 AM
Created
Feb 18, 2:41 PM
Invoice #
SM-257859

Work Details (10)

Name Type Status Qty Amount Date
WL-03110555 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03110556 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03110557 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03110558 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03110559 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03110560 Parts Open 1 $0.00 Feb 18, 2:45 PM
WL-03152824 Labor Open 0.5 $0.00 Mar 20, 10:38 AM
WL-03152825 Travel Open 10 $150.00 Mar 20, 10:38 AM
WL-03154708 Labor Open 8 $541.00 Mar 22, 5:48 PM
WL-03154709 Labor Open 0.5 $0.00 Mar 22, 5:48 PM

Details