Follow-up to WO-01350689
Tech Erwin Forster
CSA-2016014587
Tech notes -Kiosk online in service with no top screen.
L2 notes -Need new ad monitor and audio board for follow up. Kiosk is online. ID 107951
Use this password to access the kiosk: N@!FMJ69
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
work order was created for this WO-01351456 2/19 jsells
⚠️Problem Description
Use this password to access the kiosk: N@!FMJ69
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
SNOTE
Follow-up to WO-01350689
Feb 18, 2026
Timeline
📞
Case Linked Feb 18, 2:45 PM
Case Number:00569802
Subject:
Status:Closed
📋
▶
2
Work Order Created Feb 18, 2:54 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
🆕
Status: Entered by Phillip CastilloFeb 18, 5:58 PM
From:L2 Screening
To:Entered
Duration in Previous:3h 3m
🚫
Status: Canceled by Jessica SellsFeb 19, 9:21 AM
From:Entered
To:Canceled
Duration in Previous:15h 23m
Bottlenecks
Entered
Duration: 1.1 business days (threshold: 4.0 business hours)