Follow-up to WO-01330845
Tech Ronnie Salone
SK1312065185
Tech notes- Unit did not hold
pressure for 60 seconds
L2 notes- None
Use this password to access the kiosk: LK@Q!J!@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
2/23/26 lcoonrod Canceling due to dup of WO-01352407.
parts and PM moved to WO-01352407.
2/23/26 lcoonrod Canceling due to dup of WO-01352407.
parts and PM moved to WO-01352407.
02/19/2026 LHill-Rhea advised that dispatch will be combining both WO.
02/19/2026 LHill-sent TEAMS chatter to Rhea Berry- I see WO-01352407 is scheduled for Monday. Now WO-01352643 has came in for different parts. Do I go ahead and schedule for the same day or does dispatch need to combine both WOs. Was unsure of that process now.
⚠️Problem Description
Reported Issue: BP failed pm check.
"Please have WO Number ready when checking in.
Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technicians are to check if parts are shipped, correct parts received, no damage.)
Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace all parts and restore functionality.
Reboot PC after replacement.
BP system not detected by PC."
Use this password to access the kiosk: LK@Q!J!@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Kiosk
Feb 19, 2026 10:54am
@Phillip Castillo @Emmanuel Morales Would it be possible to move this parts order (00090667) to WO-01352407? two WOs for the same location. One for no power and the follow up for BP issue. @Jessica Foley @Jessica Sells
SNOTE
Follow-up to WO-01330845
Feb 18, 2026
Timeline
📞
▶
2
Case Linked Feb 18, 2:57 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01352643
Type:Repair/PM
Priority:P4
🔍
Status: L2 Screening by Jessica SellsFeb 18, 3:03 PM
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Status: Awaiting Parts by Phillip CastilloFeb 18, 6:01 PM
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 58m
📅
Status: Ready for Scheduling by Robert CoxFeb 19, 8:34 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:14h 33m
🆕
Status: Entered by Leona CoonrodFeb 19, 10:53 AM
From:Ready for Scheduling
To:Entered
Duration in Previous:2h 18m
⏳3.0 business days
🚫
Status: Canceled by Leona CoonrodFeb 23, 8:34 AM
From:Entered
To:Canceled
Duration in Previous:3d 21h
Bottlenecks
Entered
Duration: 3.0 business days (threshold: 4.0 business hours)