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WO-01352649 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Mirage Podiatry — 9250 N 3rd St Ste 3020, PHOENIX AZ, 85020

Feb 18, 2026 → Mar 3, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Mar 3)
✗ SLA Missed (6d late)
Dispatch 0.0d
Material Management 1.4d
Coordinators 10.9d
Field Work 0.2d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
10.9 days
Over SLA
Field Work
0.2 days
Billing
1.7 days
Over SLA
Created: Feb 18, 2026 Due: Mar 5, 2026 Completed: Mar 3, 2026 (2 days early)
📅
9.4 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569712
Repair
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD-power inlet is damaged ADDITIONAL NOTES Closed from 12pm – 1pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Dania Pacheco
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352649 (current) Invoiced
Repair • Tyler Bollman
Created: Feb 18, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
2.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 SReich

Your shipment

1ZE444250371129085

Estimated delivery

Today, February 27, between 11:00 A.M. - 1:00 P.M. 

We’ve updated the estimated delivery time of your package. Your driver is on the way to make delivery.



2/26/26 lcoonrod

Your shipment

1ZE444250371129085

Estimated delivery

Today, February 26, between 10:15 A.M. - 12:15 P.M.

Ship To:Mirage Podiatry
9250 N 3rd St
Ste 3020
PHOENIX, AZ 850202425
USUPS Service:UPS GROUNDPackage Weight:1.8 LBSMerchandise Description:Medical Service PartsReference Number 1:21151250 / 756428
Reference Number 2:SR1540740
Reference Number 3:200.100.10.1080.0000.402000.00000.0
Reference Number 4:Mark for: Hammad Zafar

2/25/2026jsells

1ZE444250371129085

The status of your package has changed.

Exception Reason: Due to operating conditions, your package may be delayed.

Exception Resolution: Delivery will be delayed by one business day.

2/23 KKelch called Dania to schedule for 3/3 between 11 and 1 pm. Customer confirmed. 

2/20 KHardison: Updated due date.

1ZE444250371129085

Estimated delivery

Thursday, February 26, between 10:15 A.M. - 12:15 P.M.


2/19/2026jsells

Ship To Name: Mirage Podiatry Ship To Address: 9250 N 3rd St Ste 3020 Ship To City/State: PHOENIX, AZ 85020-2425 Waybill (Tracking #): 1ZE444250371129085 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10454-00 SERIAL #: DESCRIPTION: KIT, POWER INLET LINE NO: 2.1 QTY: 1 ITEM: 015-1338-00 SERIAL #: DESCRIPTION: CORD SET N AMER 120V 8FT


2/18 Khardison - Spoke to Dania regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
both parts replaced and normal operation returned
🔍 Technician Findings
inlet plug and cable physically damaged
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD-power inlet is damaged ADDITIONAL NOTES Closed from 12pm – 1pm for lunch. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Feb 18, 12:04 PM
Case Number: 00569712
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 18, 3:24 PM
Work Order Created → 2x Parts Added → Status: Ready for Scheduling
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 18, 3:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 17m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Feb 19, 12:16 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 20h 30m
👷
▶
2 Technician Assigned Feb 20, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 15m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T18:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Tyler Bollman Mar 3, 12:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏱️
3x Labor Added Mar 3, 1:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 38
✔️
▶
2 Status: Completed Mar 3, 2:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 5, 1:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
Status: Invoice Pending by Nancy Suarez Mar 6, 12:56 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 35m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 8, 1:45 PM
Invoice Number: SM-255892

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00569712
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Mar 3, 1:00 PM
Created
Feb 18, 3:24 PM
Invoice #
SM-255892

Work Details (5)

Name Type Status Qty Amount Date
WL-03110666 Parts Open 1 $0.00 Feb 18, 3:24 PM
WL-03110667 Parts Open 1 $0.00 Feb 18, 3:24 PM
WL-03127925 Labor Open 1.5 $0.00 Mar 3, 1:40 PM
WL-03127926 Labor Open 1.5 $165.00 Mar 3, 1:40 PM
WL-03127927 Travel Open 38 $110.00 Mar 3, 1:40 PM

Details