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WO-01352730 ↗ ServiceMax

ArchWell Health • Virtual Tech - Field Repair • P3

📍 ArchWell - Bayshore/South Bradenton — 6832 14TH ST W UNIT 3, BRADENTON FL, 34207

Feb 19, 2026 → Feb 24, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 24, 2026
✗ SLA Missed
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Feb 19, 2026 Tech Off Site: Feb 24, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 3
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1 / 3
Feb 20 → Feb 20 Assigned ▶ Running 0 1 / 3
Feb 20 → Feb 24 Scheduled ▶ Running 2 3 / 3
Feb 24 → Feb 24 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Coordinators 4.9d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Feb 19, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
4.0 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569829
<no subject>
Closed
Notes: Error: does not read Model: Midmark - 1-100-1550 Model Type: ECG Custom Field: Notes: Asset ID: 13126088 Asset # History: » 12974318 Site: ArchWell Health - ArchWell - Bayshore/South Bradenton Department:Depreciation Start Date:Physical Location: A & B Nurse StationDepreciation Term: yrsSerial #: 03352306 Site: ArchWell - Bayshore/South BradentonCity: BRADENTONCity: FLModel: Midmark - 1-100-1550City: 13126088
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erica Lantigua
Owner
Virtual Tech
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352730 (current) Invoiced
Virtual Tech - Field Repair • Joseph Anderson
Created: Feb 19, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 AJinerson - Sent scheduling confirmation email to Erika.


2/20/26 AJinerson - Call logged on WO-01352730. Spoke with Erika and confirmed scheduling tech visit for Tuesday, 2/24 with arrival between 930am-1130am. 

Erika said this request was supposed to be for 2 ECG units, not just 1. 

Please send scheduling information via email to Erika. 

If we have any availability open up on Monday, please contact office directly at: 941-297-2022

🔧 Work Performed
Tested both assets, 13126087 & 13126088 on 30, 60, & 180 bpm. All 3 passed on asset 13126088, issue is with asset 13126087, won't read at all. Tried 2 different leads and USB connectors, and still won't give any readings. Advised customer to reach out to Midmark to see if still under warranty and if not, request replacement to resolve issue.
🔍 Technician Findings
Customer stated to test asset 13126087 & 13126088 to make sure both are working properly.
⚠️ Problem Description
Full functional testing and doucment results. Review with MA and staff. If passes, confirm with staff on Human. Model: Midmark - 1-100-1550 Model Type: ECG Custom Field: Notes: Asset ID: 13126088 Asset # History: » 12974318 Site: ArchWell Health - ArchWell - Bayshore/South Bradenton Department:Depreciation Start Date:Physical Location: A & B Nurse StationDepreciation Term: yrsSerial #: 03352306 Site: ArchWell - Bayshore/South BradentonCity: BRADENTONCity: FLModel: Midmark - 1-100-1550City: 13126088 https://www.ebiotrack.com/workorder.php?wo=71799

Timeline

📞
Case Linked Feb 18, 3:26 PM
Case Number: 00569829
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 19, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Feb 20, 12:03 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-24T14:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 24, 11:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
3 2x Labor Added Feb 24, 12:46 PM
2x Labor Added → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 30m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 27, 9:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 27, 10:01 PM
Invoice Number: SM-255165

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00569829
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Joseph Anderson
Scheduled
Feb 24, 9:30 AM
Created
Feb 19, 9:07 AM
Invoice #
SM-255165

Work Details (3)

Name Type Status Qty Amount Date
WL-03117677 Labor Open 2.1333333333333 $344.25 Feb 24, 12:46 PM
WL-03117678 Travel Open 85 - Feb 24, 12:46 PM
WL-03117691 Labor Open 1.5 $229.50 Feb 24, 12:48 PM

Details