2/23 MOwens Walt called back and the visit is scheduled for 2/24 again.
2/23 MOwens Called Walter back to ask if we can change the schedule back for the visit on 2/24 instead of 2/25 in the morning.
2/23 MOwens Called Walter back to change the schedule date from 2/24 to 2/25 since the tech is not feeling well.
2/19 MOwens Sent email to Walter Daily to confirm scheduling the visit for this location on 2/24 between 8-12.
🔧Work Performed
Performed annual inspection of ( 5 pcs )
🔍Technician Findings
Checked with staff for inspection of devices.
⚠️Problem Description
Inspection: New Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=33145
5 new blanket warmers
📋
Inbound from +19253344185
Completed Feb 23, 2026
Walt called back and the visit is scheduled for 2/24 again.
📋
Outbound to +19253344185
Completed Feb 23, 2026
Called Walter back to ask if we can change the schedule back for the visit on 2/24 instead of 2/25 in the morning.
📋
Outbound to +19253344185
Completed Feb 23, 2026
Called Walter back to change the schedule date from 2/24 to 2/25 since the tech is not feeling well.
📧
Email:North Pointe Surgery Center Lancaster & Lebanon PA Inspection Visit
Completed Feb 19, 2026
From: mowens@emsar.com
To: wdaily@fixbones.com
Walter
FYI
My tech Pero Popovic is going to these 2 locations on next Tues. 2/24 between 8-12 to inspect the 5 new blanket warmers at each location.
Have a good day.Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01352733 - Misc. Inspection - Lancaster - North Pointe Surgery Center Lancaster
Feb 24, 2026 9:00am – 11:30am
Work Order: WO-01352733
Account: North Pointe Surgery Centers
Customer Case Number:
Location: North Pointe Surgery Center Lancaster
Address: 170 N Pointe Blvd, Lancaster, PA 17601
Manufacturer:
Model #:
Serial #:
Contact Name: Walter C Daily
Contact Phone: 717-299-4871 ext 4039 C- 925-
Case #00569892 – emailed customer to confirm second address 2/19
Status: Closed | Priority: Standard
Inspection: New Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=33146
5 new blanket warmers
💬Case Comment
Internal Feb 19, 2026 12:49pm
email communication
Timeline
📞
Case Linked Feb 18, 5:34 PM
Case Number:00569892
Subject:emailed customer to confirm second address 2/19
Status:Closed
📋
▶
2
Work Order Created Feb 19, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 19, 12:43 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Pero Popovic
🗓️
▶
2
Status: Scheduled Feb 19, 1:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-24T14:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 23, 10:04 AM
Scheduled For:2026-02-25T14:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensFeb 23, 11:41 AM
Scheduled For:2026-02-24T14:00:00.000+0000
🔧
Status: Tech On Site by Pero PopovicFeb 24, 11:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 22h
⏱️
Labor Added Feb 24, 11:12 AM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Pero PopovicFeb 24, 11:44 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:37m, 0m
⏳3.0 business days
📄
▶
4
Status: Ready to Bill Feb 26, 3:36 PM
Status: Ready to Bill → Status: Billing Review → Labor Added → Status: Ready to Bill
💵
Status: Billing Review by Diane Patton
From:Ready to Bill
To:Billing Review
Duration in Previous:1m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
📄
Status: Ready to Bill by Diane Patton
From:Billing Review, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3m, 0m
⚠️7.0 business days
🧾
Invoice Created Mar 6, 3:03 PM
Invoice Number:SM-255010
Bottlenecks
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)