2/23/26 AJinerson - Called site number found on Google since customer not responding via email, and we will have tech in area tomorrow morning, 2/24.
Prompt 1 for English, prompt 2 to speak w/ someone. Spoke with Michelle (operator) who transferred directly to site and was placed on hold. Spoke with staff who informed me that Meyzel (POC) is out of office today and tomorrow, but they are checking with staff on-site if ok to schedule tomorrow, 2/24.
Confirmed with Estrella.
POC onsite: Estrella
Arrival instructions: They are located in Suite 100. Verified address is correct on WO.
2/23/26 AJinerson - Site number per Google. (561) 933-4502
Trying to call site directly since customer did not respond to email and tech in area tomorrow morning.
2/20/26 AJinerson - Sent email to Meyzel offering tech visit on Tuesday, 2/24 with eta between 8am-10am.
🔧Work Performed
03/24/26 EBar.
i have verified the ECG performance and testing in another PC to verified that no problem is with the ECG unit. The failure is the missing CMO port that it must be programed in the PC, no credentials were available to do the communication. Conviva IT will take care for that software program.
🔍Technician Findings
02/24/26 EBar
Site scheduled to do a diagnostic for ECG failure communication.
Midmark - IQECG 13255775 483294
⚠️Problem Description
Perform full funciton testing on EKG.
Site: Conviva Wellington
#3626City: LoxahatcheeCity: FLModel: Midmark - IQECGCity: 13255775 https://www.ebiotrack.com/workorder.php?wo=71806
📋
Outbound to +15619334502
Completed Feb 23, 2026
2/23/26 AJinerson - Called site number found on Google since customer not responding via email, and we will have tech in area tomorrow morning, 2/24.
Prompt 1 for English, prompt 2 to speak w/ someone. Spoke with Michelle (operator) who transferred directly to site and was placed on hold. Spoke with staff who informed me that Meyzel (POC) is out of office today and tomorrow, but they are checking with staff on-site if ok to schedule tomorrow, 2/24.
Confirmed with Estrella.
POC onsite: Estrell
To: meyzel.gil@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Wellington #3626 - 13475 Southern Blvd Loxahatchee, FL 33470 - WO-01352752
Body:
Good morning, Meyzel,
I'm reaching out to schedule our technician's visit for the repair service needed on the EKG unit at the below location.
Conviva Wellington #3626 - 13475 Southern Blvd Loxahatchee, FL 33470
We currently have our technician available to visit on Tuesday, 2/2
Feb 23, 2026 11:39am
@Elkin Barahona Hi Elkin! Customer confirmed scheduling this visit for tomorrow morning 2/24 first stop before your inspection. POC onsite is Estrella.