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WO-01352757 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Airport Road Animal Hosp — 1449 Airport Rd, Hot Springs AR, 71913

Feb 19, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 25, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 19 → Feb 19, 2026
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Feb 19, 2026 Completed: Feb 23, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 4
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 4
Feb 19 → Feb 19 Assigned ▶ Running 0 0 / 4
Feb 19 → Feb 19 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1 / 4
Feb 20 → Feb 20 Assigned ▶ Running 0 1 / 4
Feb 20 → Feb 23 Scheduled ▶ Running 1 2 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Material Management 0.5d
Coordinators 3.2d
Field Work 0.9d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.5 days
Coordinators
3.2 days
Over SLA
Field Work
0.9 days
Billing
1.6 days
Over SLA
Created: Feb 19, 2026 Due: Mar 2, 2026 Completed: Feb 23, 2026 (7 days early)
📅
3.0 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570049
Repair
Closed
Zone 1 NWD Scaler Issues If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Stacey Lammers
Owner
Jessica Sells
Created
Feb 19, 2026
Work Orders from this Case (1)
WO-01352757 (current) Invoiced
Repair • Christopher Carroll
Created: Feb 19, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Awaiting Parts - Customer
0.5d
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 EMartin

Order No: 757395


Customer PO No: SR1540732


Customer: Airport Road Animal Hospital


Service Request NO: 1540732


  


Ship To Name: Airport Road Animal Hospital


Ship To Address: 1449 Airport Rd    


Ship To City/State: Hot Springs, AR 71913-7955


Waybill (Tracking #): 1ZE444250171273262


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 24-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 015-0346-48 SERIAL #: DESCRIPTION: FUSE, 3 AG SLO-BLO, 800MA, 250V

2/20 MOwens called and spoke to Stacy Lammers. She dis receive the part from Midmark and will have it ready for when the tech arrives onsite. Scheduled the repair visit for 2/23 from 10am-1pm.

2/19/26 lcoonrod

Your shipment

1ZE444250170394311

 Delivered On

Thursday, February 19 at 11:49 A.M

Order No: 756426 Customer PO No: SR1540732 Customer: Airport Road Animal Hospital Service Request NO: 1540732 Ship To Name: Airport Road Animal Hospital Ship To Address: 1449 Airport Rd Ship To City/State: Hot Springs, AR 71913-7955 Waybill (Tracking #): 1ZE444250170394311 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 18-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT


2/19/2026jsells

spoke with Stacey and I gave her the work order number and let her know that someone would be calling her to schedule

🔧 Work Performed
2/23 Technician Findings upon arrival: Scaler not functional What caused the issue: Power issue Actions Taken/Work Performed: Successful install of part did not result in functioning. Called Support, trouble shot with Bill. Unit’s fuse is blown. Per support fuse is being overnighted & customer to install Final Resolution: Reviewed with customer who will install fuse return trip not required per Midmark 2/17 Arrived on site Scaler operates correctly when tested, but not at all like it did in use, Trouble shot & called support. Support states they have sent new 002-1499-00tubing, site does not have it. Support is sending new tubing, return trip required
🔍 Technician Findings
Technician Findings upon arrival: Scaler not functional What caused the issue: Power issue Actions Taken/Work Performed: Successful install of part did not result in functioning. Called Support, trouble shot with Bill. Unit’s fuse is blown. Per support fuse is being overnighted & customer to install Final Resolution: Reviewed with customer who will install fuse return trip not required per Midmark
⚠️ Problem Description
Zone 1 NWD Scaler Issues If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 19, 10:17 AM
Case Number: 00570049
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 19, 10:32 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Status: Assigned Feb 19, 12:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Christopher Carroll
📅
Status: Ready for Scheduling by Leona Coonrod Feb 19, 4:30 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3h 53m
👷
▶
4 Technician Assigned Feb 20, 1:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 3m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T15:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 2.0 business days
🔧
Status: Tech On Site by Christopher Carroll Feb 23, 10:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
🔩
Parts Added Feb 23, 2:22 PM
Type: Parts
Status: Open
Qty: 1
⏱️
5x Labor Added Feb 23, 4:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 60
⏱️
3x Labor Added Feb 23, 5:40 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 60
✔️
Status: Completed by Christopher Carroll Feb 23, 6:05 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 27m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 2:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
📨
▶
2 Status: Invoice Pending Feb 26, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 6:51 PM
Invoice Number: SM-254964

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00570049
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Carroll
Scheduled
Feb 23, 10:00 AM
Created
Feb 19, 10:32 AM
Invoice #
SM-254964

Work Details (10)

Name Type Status Qty Amount Date
WL-03111806 Parts Open 1 $0.00 Feb 19, 10:32 AM
WL-03116286 Parts Open 1 $0.00 Feb 23, 2:22 PM
WL-03116482 Labor Open 1 $0.00 Feb 23, 4:03 PM
WL-03116483 Labor Open 1.5 $165.00 Feb 23, 4:03 PM
WL-03116484 Labor Open 1 $0.00 Feb 23, 4:03 PM
WL-03116485 Travel Open 60 $110.00 Feb 23, 4:03 PM
WL-03116486 Travel Open 60 $0.00 Feb 23, 4:03 PM
WL-03116695 Labor Open 1 $0.00 Feb 23, 5:40 PM
WL-03116696 Labor Open 2 $220.00 Feb 23, 5:40 PM
WL-03116697 Travel Open 60 $110.00 Feb 23, 5:40 PM

Details