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WO-01352824 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - White Tanks Animal Hospital - 8017 — 16578 W. Greenway Rd. , Suite 215, Surprise AZ, 85388

Feb 19, 2026 → Feb 23, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 24, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Feb 19, 2026 Completed: Feb 23, 2026
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 3
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1 / 3
Feb 20 → Feb 20 Assigned ▶ Running 0 1 / 3
Feb 20 → Feb 23 Scheduled ▶ Running 1 2 / 3
Feb 23 → Feb 23 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.2 days
Created: Feb 19, 2026 Due: Feb 24, 2026 Completed: Feb 23, 2026 (1 days early)
📅
2.7 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569989
<no subject>
Closed
The hand drill is leaking from the bottom where it connects to the cord. Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105119
Priority
Standard
Origin
Email
Reason
New Case
Contact
Zena Rosa
Owner
Virtual Tech
Created
Feb 19, 2026
Work Orders from this Case (1)
WO-01352824 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 19, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Talked to operator and tested both systems, no leaks found
🔍 Technician Findings
No leaks found
⚠️ Problem Description
The hand drill is leaking from the bottom where it connects to the cord. Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105119 https://www.ebiotrack.com/workorder.php?wo=71817

Timeline

📞
Case Linked Feb 19, 8:53 AM
Case Number: 00569989
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 19, 1:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 20, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 30m
📅
▶
2 Dispatch Scheduled Feb 20, 10:04 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 30m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 23, 9:37 AM
Scheduled For: 2026-02-23T20:00:00.000+0000
🚗
2x Travel Added Feb 23, 3:58 PM
Type: Travel, Labor
Status: Open
Qty: 19, 0.5
🔧
▶
2 Status: Tech On Site Feb 23, 4:50 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 23, 5:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 14
✔️
Status: Completed by Tyler Bollman Feb 23, 6:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 17m
🏁
Status: Closed by Tyler Bollman Feb 23, 6:26 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 3.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 2:09 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 7:19 PM
Invoice Number: SM-255000

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00569989
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 23, 3:00 PM
Created
Feb 19, 1:03 PM
Invoice #
SM-255000

Work Details (5)

Name Type Status Qty Amount Date
WL-03116469 Travel Open 19 - Feb 23, 3:58 PM
WL-03116470 Labor Open 0.5 $79.00 Feb 23, 3:58 PM
WL-03116624 Labor Open 1 $149.00 Feb 23, 4:55 PM
WL-03116633 Labor Open 0.5 $0.00 Feb 23, 5:02 PM
WL-03116634 Travel Open 14 - Feb 23, 5:02 PM

Details