Follow-up to WO-01351718
Tech Ronnie Salone
SK1404185510
Tech notes- The rear fan is not rotating.
L2 notes - None
Use this password to access the kiosk: X#%HR97K
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/23/26
Traveled to site
Unit is online
Replaced rear fan
Unit is now operating properly
Traveled from site
Closed WO
🔍Technician Findings
Rear fan needed to be replaced
⚠️Problem Description
Reported Issue:
The rear fan is not rotating.
Use this password to access the kiosk: X#%HR97K
If swapping out a PC, you would use: miker0me0g0lfech0
"Parts will be shipped Next day air to techs home address.
New tower fans will be shipped.
Please replace the tower fans in this kiosk and confirm functionality of the fans and kiosk. If tech runs into any issues please contact level 2 support before leaving the location. "
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**