Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352977 ↗ ServiceMax

CITY OF MIAMI FIRE • Repair • P7

📍 CITY OF MIAMI FIRE - WAREHOUSE/SHOP — 1151 NW 7th St, Miami FL, 33136

Feb 20, 2026 → Feb 25, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Mar 3, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0 / 7
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 0 / 7
Feb 20 → Feb 20 Assigned ▶ Running 0 0 / 7
Feb 20 → Feb 20 Scheduled ▶ Running 0 0 / 7
Feb 20 → Feb 20 Tech On Site ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.6d
Billing 6.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.6 days
Billing
6.1 days
Over SLA
Created: Feb 20, 2026 Due: Mar 3, 2026 Completed: Feb 25, 2026 (6 days early)
📅
4.0 days Total Age
⏱️
6.1d in Invoice Pending Longest Stage
🔄
12 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00570210
Needs quote
Closed
Q-00032693 Urgent ‼️ Britney called they have 4 cots for repair. She asking to repair tomorrow Friday. Location 1151 nw 7 street Shop Contact Britney Problem INX 20S020065 button issues. Part needed 1 button kit, 0906026 No part order needed, tech has parts. INX 20S020067 will not power up. 1 battery, 0822480 1 display, 0806076 Tech may have a different display p/n Only parts needed will be billed No part order needed, tech has parts. INX 18S016314 foot upper button not working. 1 button kit, 0906026 No part order needed, tech has parts. INX 18S015489 error code M02 1 button kit, 0906026 No part order needed, tech has parts.
Priority
Critical
Origin
Email
Reason
New Case
Contact
Brittney McDuffie
Owner
Jessica Sells
Created
Feb 19, 2026
Work Orders from this Case (4)
WO-01352975 Invoiced
Repair • Ray Andreu
Created: Feb 20, 2026 • Closed: Feb 25, 2026
WO-01352976 Invoiced
Repair • Ray Andreu
Created: Feb 20, 2026 • Closed: Feb 20, 2026
WO-01352977 (current) Invoiced
Repair • Ray Andreu
Created: Feb 20, 2026 • Closed: Feb 25, 2026
WO-01352979 Invoiced
Repair • Ray Andreu
Created: Feb 20, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 6.1 days stuck in "Invoice Pending"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.8d / 1.0d SLA
L2 Review
0.4d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
6.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


2/25 KWeiss, Reviewed pictures and closing w/o for billing review.

2/20/26 AJinerson - FSE confirmed scheduling w/ Brittany for visit today, 2/20.

🔧 Work Performed
Service repair, replace button, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect found foot upper button cracked.
⚠️ Problem Description
Q-00032693 Urgent ‼️ Britney called they have 4 cots for repair. She asking to repair tomorrow Friday. Location 1151 nw 7 street Shop Contact Britney Problem INX 18S016314 foot upper button not working. 1 button kit, 0906026 No part order needed, tech has parts. https://www.ebiotrack.com/workorder.php?wo=71831
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 19, 1:54 PM
Case Number: 00570210
Subject: Needs quote
Status: Closed
📋
▶
2 Work Order Created Feb 20, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 20, 9:19 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-20T18:00:00.000+0000
🔧
Status: Tech On Site by Ramon Andreu Feb 20, 10:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 24m
🔩
2x Parts Added Feb 20, 3:35 PM
Type: Parts, Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Ramon Andreu Feb 20, 3:44 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 58m, 0m
⏳ 4.0 business days
👀
Status: L2 Review by Diane Patton Feb 25, 12:04 PM
From: Closed
To: L2 Review
Duration in Previous: 4d 20h
🏁
Status: Closed by Keith Weiss Feb 25, 3:15 PM
From: L2 Review
To: Closed
Duration in Previous: 3h 10m
📄
▶
2 Status: Ready to Bill Feb 25, 6:16 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
⚠️ 6.7 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 5, 5:37 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 7d 23h
📨
▶
3 Status: Invoice Pending Mar 5, 6:03 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255709
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Invoice Pending
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days

🔗 Related Artifacts

📞
Case 00570210
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Feb 20, 1:00 PM
Created
Feb 20, 9:08 AM
Invoice #
SM-255709

Work Details (2)

Name Type Status Qty Amount Date
WL-03114262 Parts Open 1 $192.00 Feb 20, 3:35 PM
WL-03114263 Labor Open 0.5 $65.00 Feb 20, 3:35 PM

Details