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← WO Overview

WO-01353132 ↗ ServiceMax

Oak Street Health • Virtual Tech - Field Repair • P3

📍 Oak Street Health - Simpson — 1024 Westchester, Bronx NY, 10459

Feb 20, 2026 → Feb 24, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 25, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Feb 20, 2026 Completed: Feb 24, 2026
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0 / 3
Feb 20 → Feb 23 Ready for Scheduling ▶ Running 1 1 / 3
Feb 23 → Feb 23 Assigned ▶ Running 0 1 / 3
Feb 23 → Feb 24 Scheduled ▶ Running 1 2 / 3
Feb 24 → Feb 24 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.4d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.4 days
Billing
2.9 days
Over SLA
Created: Feb 20, 2026 Due: Feb 25, 2026 Completed: Feb 24, 2026 (1 days early)
📅
2.3 days Total Age
⏱️
2.9d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570729
Test New Vitals and add to EBT
Closed
Troubleshoot New Vitals Machine. Add to EBT inventory and run full funtional testing.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carlibi Rojas
Owner
Derek Reynolds
Created
Feb 20, 2026
Work Orders from this Case (1)
WO-01353132 (current) Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Feb 20, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 2.9 days stuck in "Ready to Bill"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/23 KSmith -- Scheduled for tomorrow with Chrlibi. 8-10am

2/23 KSmith -- Sent email to schedule for tomorrow

🔧 Work Performed
Tagged and tested asset 13387010/13387011. Found asset 13387011 to be having an internal failure unable to get BP readings. Tried different tubing same issue. Recommend shipping unit 13387011 to depot for repair.
🔍 Technician Findings
Tagged and tested asset 13387010/13387011. Found asset 13387011 to be having an internal failure unable to get BP readings. Tried different tubing same issue. Recommend shipping unit to depot for repair.
⚠️ Problem Description
Troubleshoot New Vitals Machine. Add to EBT inventory and run full funtional testing. https://www.ebiotrack.com/workorder.php?wo=71859

Timeline

📞
▶
3 Case Linked Feb 20, 4:27 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01353132
Type: Virtual Tech - Field Repair
Priority: P3
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
2 Status: Assigned Feb 23, 8:24 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
▶
2 Status: Scheduled Feb 23, 11:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T13:30:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Feb 24, 8:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 38m
⏱️
4x Labor Added Feb 24, 9:13 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 1, 3
✔️
Status: Completed by Mohamed Shareed Feb 24, 11:51 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 56m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 1h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Mar 3, 5:57 PM
Invoice Number: SM-255246

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00570729
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Feb 24, 8:30 AM
Created
Feb 20, 4:28 PM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-03117233 Labor Open 0.75 $91.93 Feb 24, 9:13 AM
WL-03117234 Labor Open 1 $122.57 Feb 24, 9:13 AM
WL-03117235 Travel Open 3 - Feb 24, 9:13 AM
WL-03117236 Expenses Open 1 $0.00 Feb 24, 9:13 AM

Details