Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353169 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Arrowhead Ranch Hospital - 8006 — 6750 W. Deer Valley Rd., Suite C101, Glendale AZ, 85310

Feb 23, 2026 → Feb 23, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 26, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Feb 23, 2026 Completed: Feb 23, 2026
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 3
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 3
Feb 23 → Feb 23 Assigned ▶ Running 0 0 / 3
Feb 23 → Feb 23 Scheduled ▶ Running 0 0 / 3
Feb 23 → Feb 23 Tech On Site ▶ Running 0 0 / 3
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.1 days
Created: Feb 23, 2026 Due: Feb 26, 2026 Completed: Feb 23, 2026 (3 days early)
📅
0.7 days Total Age
⏱️
3.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00570919
<no subject>
Closed
Microscope will be put in to focus then dial spins all by its self and goes back out of focus Site: Lovet Pet Health Care - Arrowhead Ranch Hospital - 8006City: GlendaleCity: AZModel: Accu-Scope Inc - 3002City: 13105574
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ellie Therrien
Owner
Virtual Tech
Created
Feb 23, 2026
Work Orders from this Case (1)
WO-01353169 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 23, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.5 days stuck in "Closed"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
tightened hardware & handles, tested returned to operation after showing customer
🔍 Technician Findings
adjustment handles loose
⚠️ Problem Description
Troubleshoot: Microscope will be put in to focus then dial spins all by its self and goes back out of focus Site: Lovet Pet Health Care - Arrowhead Ranch Hospital - 8006City: GlendaleCity: AZModel: Accu-Scope Inc - 3002City: 13105574 https://www.ebiotrack.com/workorder.php?wo=71868

Timeline

📞
Case Linked Feb 23, 8:42 AM
Case Number: 00570919
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Feb 23, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 23, 9:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 29m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T17:30:00.000+0000
🔧
Status: Tech On Site by Tyler Bollman Feb 23, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 59m
⏱️
▶
2 3x Labor Added Feb 23, 2:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 4m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 10:05 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 19h, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 7:19 PM
Invoice Number: SM-254945

Bottlenecks

Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00570919
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 23, 12:30 PM
Created
Feb 23, 9:05 AM
Invoice #
SM-254945

Work Details (3)

Name Type Status Qty Amount Date
WL-03116307 Labor Open 1.5 $118.50 Feb 23, 2:40 PM
WL-03116308 Labor Open 1 $149.00 Feb 23, 2:40 PM
WL-03116309 Travel Open 50 - Feb 23, 2:40 PM

Details