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WO-01353307 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005 — 7139 E. Thunderbird Rd. Suite 1, Scottsdale AZ, 85254

Feb 23, 2026 → Feb 24, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 26, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Feb 23, 2026 Completed: Feb 24, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 3
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 3
Feb 23 → Feb 23 Assigned ▶ Running 0 0 / 3
Feb 23 → Feb 24 Scheduled ▶ Running 1 1 / 3
Feb 24 → Feb 24 Tech On Site ▶ Running 0 1 / 3
Dispatch 0.0d
Coordinators 1.6d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Field Work
0.3 days
Created: Feb 23, 2026 Due: Feb 26, 2026 Completed: Feb 24, 2026 (2 days early)
📅
1.6 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571085
<no subject>
Closed
Troubleshoot iM3 dental ultrasonic scaler not spraying water. Using backup equipment now but would like this unit repaired in case of future issues. Scaler is still vibrating but no water spraying through. When using new equipment no problems noted. Site: Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005 City: ScottsdaleCity: AZ Model:iM3 - Pro 2000 City: 13106234
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jordan Ressler
Owner
Virtual Tech
Created
Feb 23, 2026
Work Orders from this Case (1)
WO-01353307 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 23, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tested and confirmed flow issue, adjusted flow, disassembled the unit and cleaned found some minerals built up in the handpiece cable connection, cleaned reassembled and tested
🔍 Technician Findings
Located spare unit
⚠️ Problem Description
Troubleshoot iM3 dental ultrasonic scaler not spraying water. Using backup equipment now but would like this unit repaired in case of future issues. Scaler is still vibrating but no water spraying through. When using new equipment no problems noted. Site: Lovet Pet Health Care - Scottsdale Hills Animal Hospital - 8005 City: ScottsdaleCity: AZ Model:iM3 - Pro 2000 City: 13106234 https://www.ebiotrack.com/workorder.php?wo=71884

Timeline

📞
▶
3 Case Linked Feb 23, 2:12 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01353307
Type: Virtual Tech - Field Repair
Priority: P3
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Feb 23, 2:21 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-24T15:00:00.000+0000
🔧
Status: Tech On Site by Tyler Bollman Feb 24, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 5m
⏱️
3x Labor Added Feb 24, 11:44 AM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 43
✔️
Status: Completed by Tyler Bollman Feb 24, 12:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 34m
🏁
Status: Closed by Tyler Bollman Feb 24, 1:45 PM
From: Completed
To: Closed
Duration in Previous: 1h 42m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 27, 10:57 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 21h, 0m
🧾
Invoice Created Feb 27, 7:19 PM
Invoice Number: SM-255181

Bottlenecks

Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00571085
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 24, 10:00 AM
Created
Feb 23, 2:16 PM
Invoice #
SM-255181

Work Details (3)

Name Type Status Qty Amount Date
WL-03117574 Labor Open 1 $149.00 Feb 24, 11:44 AM
WL-03117575 Labor Open 1.5 $118.50 Feb 24, 11:44 AM
WL-03117576 Travel Open 43 - Feb 24, 11:44 AM

Details