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WO-01353312 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Lake Huron Veterinary Clinic — 1825 PINE GROVE AVE PORT, HURON MI, 48060-3120

Feb 23, 2026 → Feb 24, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech Off Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Feb 23, 2026 Completed: Feb 24, 2026
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 4
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0 / 4
Feb 23 → Feb 23 Assigned ▶ Running 0 0 / 4
Feb 23 → Feb 24 Scheduled ▶ Running 1 1 / 4
Feb 24 → Feb 24 Tech On Site ▶ Running 0 1 / 4
Feb 24 → Feb 24 Tech Off Site ▶ Running 0 1 / 4
Feb 24 → Feb 24 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.0d
Coordinators 1.6d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Feb 23, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
1.6 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mike Huffman — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570985
Repair
Closed
Zone 1 PROBLEM SUMMARY WD high temp error ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Wendy Powers
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (1)
WO-01353312 (current) Invoiced
Repair • Mike Huffman
Created: Feb 23, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/2026 CRamen spoke with Wendy and scheduled for Tuesday 2/24/2026 with tech arrival between 8-10am.


02/23/2026 EMartin Wendy Powers / (810) 985-8300 advising WO-01353312 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
02/24/2026 Mike Huffman. The Auto clave has 88 completed cycles, newer unit. Removed left and right-side covers. Uncrewed front foot just a little to level auto clave. Held down door latch and confirmed water filled chamber, heating element is submerged. Started an Unwrapped cycle. Found no water or steam leaks. I watched the heat and pressure readings, no errors. Cycled completed with no errors. Attached left and right-side covers. Loaded the Auto clave with pouches and started a Pouch cycle. I called Midmark provided SR 1542624 spoke to Drew. Discussed troubleshooting steps. The Pouch cycle completed with no errors. The indicator strip on the three pouches all indicates Sterile. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Customer reported Overheating error.
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY WD high temp error ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 23, 11:04 AM
Case Number: 00570985
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 23, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Feb 23, 3:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 50m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T13:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL HUFFMAN Feb 24, 7:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16h 16m
🚗
Status: Tech Off Site by MICHAEL HUFFMAN Feb 24, 7:38 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7m
🔧
Status: Tech On Site by MICHAEL HUFFMAN Feb 24, 8:24 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 45m
⏱️
2x Labor Added Feb 24, 9:44 AM
Type: Labor, Travel
Status: Open
Qty: 2, 30
✔️
Status: Completed by MICHAEL HUFFMAN Feb 24, 9:57 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 33m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
📨
▶
2 Status: Invoice Pending Feb 26, 12:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 2, 8:06 AM
Invoice Number: SM-254983

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00570985
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Feb 24, 8:00 AM
Created
Feb 23, 2:22 PM
Invoice #
SM-254983

Work Details (2)

Name Type Status Qty Amount Date
WL-03117341 Labor Open 2 $220.00 Feb 24, 9:44 AM
WL-03117342 Travel Open 30 $110.00 Feb 24, 9:44 AM

Details