Simpson requires a replacement RetinaVue device as their current unit is broken. Specifically, the face cup and the clips that hold it together are damaged.
Please let me know if you need any additional information to process this replacement request.
Realigned case and installed screws back into camera - installed new facecup
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Unit had been dropped - loose internals - Screws holding internal camera need reinstalled - face cup broken - missing accessories
⚠️Problem Description
Simpson requires a replacement RetinaVue device as their current unit is broken. Specifically, the face cup and the clips that hold it together are damaged. -
Welch Allyn - RV700B - RetinaVue 700 Imager -
Asset ID#: 13353448
S/N: 700222210209 -
https://www.ebiotrack.com/workorder.php?wo=71906
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Jan 12, 3:14 PM
Case Number:00558200
Subject:Re: [Simpson] Broken Retinavue Device
Status:Closed
🚨30.0 business days
📋
▶
5
Work Order Created Feb 24, 10:50 AM
Work Order Created → Status: Assigned → 5x Parts Added → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
5x Parts Added
Type:Parts, Labor, Expenses
Status:Open
Qty:1
📦
Parts Requested
Order:00090960
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:4m
⚠️6.0 business days
🔩
▶
2
2x Parts Added Mar 3, 9:34 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by John Rolston
From:Awaiting Parts
To:On Hold
Duration in Previous:6d 22h
👷
▶
2
Technician Assigned Mar 4, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold
To:Assigned
Duration in Previous:23h 38m
✔️
Status: Completed by Samuel KleinMar 4, 9:38 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:25m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 2:32 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
🚨20.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:27d 1h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.6 business days (threshold: 1.0 business days)