Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353468 ↗ ServiceMax

LOUISVILLE METRO EMS • Repair • P7

📍 Louisville Metro EMS - Eastmoor Rd — 4106 Eastmoor Rd, Louisville KY, 40218

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Mar 5, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 7
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 7
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 7
Feb 24 → Feb 24 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Feb 24, 2026 Due: Mar 5, 2026 Completed: Feb 24, 2026 (9 days early)
📅
0.1 days Total Age
⏱️
3.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00571249
*URGENT TECH ONSITE*FW: 19s018132 needs push button switch
Closed
Please see the request below from Scott Roberts, the customer has an email approval attached for the service needed. please create a new WO for the following: cot 19s018132 in need of a push button switch and cover on the telescoping handle. The PN-0906026 *Tech has part, no order needed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shaun Quire
Owner
Sherry Reich
Created
Feb 24, 2026
Work Orders from this Case (1)
WO-01353468 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 24, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 3.9 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced telescoping push button switch and cover; inspected unit for manufacturer specs operations
🔍 Technician Findings
upper push button switch attached to telescoping handle is broke
⚠️ Problem Description
Please see the request below from Scott Roberts, the customer has an email approval attached for the service needed. please create a new WO for the following: cot 19s018132 in need of a push button switch and cover on the telescoping handle. The PN-0906026 *Tech has part, no order needed https://www.ebiotrack.com/workorder.php?wo=71907
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 24, 8:18 AM
Case Number: 00571249
Subject: *URGENT TECH ONSITE*FW: 19s018132 needs push button switch
Status: Closed
📋
▶
2 Work Order Created Feb 24, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 24, 11:22 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T17:00:00.000+0000
🔩
▶
2 3x Parts Added Feb 24, 11:57 AM
3x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 35m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Feb 27, 10:08 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 9:09 PM
Invoice Number: SM-255173

Bottlenecks

Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00571249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 24, 12:00 PM
Created
Feb 24, 11:00 AM
Invoice #
SM-255173

Work Details (3)

Name Type Status Qty Amount Date
WL-03117582 Parts Open 1 $192.00 Feb 24, 11:57 AM
WL-03117583 Labor Open 0.083333333333333 $29.75 Feb 24, 11:57 AM
WL-03117584 Labor Open 0.66666666666667 $89.25 Feb 24, 11:57 AM

Details