Oak Street Health - 48 Hour - 143875: New Work Order Assigned
Closed
Work Order #143875
Work Order Description:
Can we have someone come and service the RetinaVue machines? The medical assistants have been having issues where they freeze in the middle of the test or they get a picture of a screwdriver with message "SW-01". The machines are usually located in the clinical area, not exactly in exam room 5. We only have 2 machines at Brighton Park. Thank you.
Could not duplicate the reported issue -
Reloaded the firmware to ensure any software issues are resolved - sync'd with service server -
Replaced missing accessories
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Could not duplicate the reported issue - Missing accessories
⚠️Problem Description
Work Order #143875
Can we have someone come and service the RetinaVue machines? The medical assistants have been having issues where they freeze in the middle of the test or they get a picture of a screwdriver with message "SW-01". The machines are usually located in the clinical area, not exactly in exam room 5. We only have 2 machines at Brighton Park. Thank you.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13367720
S/N: 700349220176 https://www.ebiotrack.com/workorder.php?wo=72116
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Feb 9, 3:32 PM
Case Number:00566726
Subject:Oak Street Health - 48 Hour - 143875: New Work Order Assigned
Status:Closed
🚨17.0 business days
📋
▶
2
Work Order Created Mar 3, 3:58 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
▶
2
3x Parts Added Mar 3, 4:06 PM
3x Parts Added → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🏁
Status: Closed by Ryan SchwochowMar 3, 4:23 PM
From:Assigned
To:Closed
Duration in Previous:24m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 2:30 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 22h
🚨20.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:27d 2h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 19.6 business days (threshold: 1.0 business days)