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← WO Overview

WO-01355741 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Edgewater — 1541 W Devon Ave, Chicago IL, 60660

Mar 5, 2026 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 26, 2026
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 5, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 5 → Mar 5 Created ▶ Running 0 0
Mar 5 → Mar 5 Assigned ▶ Running 0 0
Mar 5 → Mar 5 Tech On Site ▶ Running 0 0
Coordinators 0.0d
Field Work 0.2d
Billing 18.0d
✓ SLA Met
Coordinators
0.0 days
Field Work
0.2 days
Billing
18.0 days
Over SLA
Created: Mar 5, 2026 Due: Mar 26, 2026 Completed: Mar 5, 2026 (21 days early)
📅
0.2 days Total Age
⏱️
17.9d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00522607
Needs Quote
Closed
Follow-up to WO-01279465 Model: Welch Allyn, Inc. - SureTemp Plus - 01690-000 Notes: Noticeable physical damage on device Thermometer wires showing and need replaced
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria De Leon
Owner
Virtual Tech
Created
Aug 27, 2025
Work Orders from this Case (2)
WO-01300004 Invoiced
SWAPOUT • Samuel A Klein
Created: Aug 27, 2025 • Closed: Mar 5, 2026
WO-01355741 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 5, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 164 days old
🚨
Primary Delay 17.9 days stuck in "Ready to Bill"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
17.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23-RS; Hotswap sent nothing returned - ordering replacement for hotswap pool -

10/29-RS; Sending reminder with RL attached

9/24-RS; Sending Reminder with RL - on-hold awaiting equipment

🔧 Work Performed
Cleaned device externals and battery terminals Visual Inspection; Passed Cal Key Test; 97.3°F (±0.2°F) = __97.3°F__ ; Passed Calibration Tester Verification (±0.2°F): Set = Measured 96.8°F = 96.8°F 101.3°F = 101.3°F 105.8°F = 105.8°F PM Completed
🔍 Technician Findings
Unit arrived into Depot. Preparing unit for PM/Hotswap. Unit is new unit from Welch Allyn.
⚠️ Problem Description
Follow-up to WO-01279465 Model: Welch Allyn, Inc. - SureTemp Plus - 01690-000 Notes: Noticeable physical damage on device Thermometer wires showing and need replaced Welch Allyn, Inc. - SureTemp Plus - 01690-000 Asset ID#: 6028826 S/N: 13230903 https://www.ebiotrack.com/workorder.php?wo=72194
📄 Description
Welch Allyn SureTemp Plus 690 Handheld Electronic Thermometer with Interchangeable Oral Probe Well Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Aug 27, 1:09 PM
Case Number: 00522607
Subject: Needs Quote
Status: Closed
🚨 128.0 business days
📋
▶
2 Work Order Created Mar 5, 2:59 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by Samuel Klein Mar 5, 3:04 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5m
🔩
2x Parts Added Mar 5, 3:55 PM
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Mar 5, 4:27 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 22m, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 9, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
🚨 18.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 4h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days

🔗 Related Artifacts

📞
Case 00522607
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Mar 5, 2:59 PM
Invoice #
SM-258111

Work Details (2)

Name Type Status Qty Amount Date
WL-03131996 Parts Open 1 $1.13 Mar 5, 3:55 PM
WL-03131997 Labor Open 1 $122.57 Mar 5, 3:55 PM

Details