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WO-01356033 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Sutter Sacramento Medical Center — 2801 L Street, Sacramento CA, 95816

Mar 6, 2026 → Mar 27, 2026

✅ Completed
PC Per client agreement
Target: Mar 24, 2026
🕐 Clock stopped: Tech Off Site (Mar 26)
✗ SLA Missed (1d late)
Coordinators 12.8d
Field Work 5.1d
Billing 2.0d
✗ SLA Missed
Coordinators
12.8 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Mar 6, 2026 Due: Mar 24, 2026 Completed: Mar 27, 2026 (2 days late)
📅
15.1 days Total Age
⏱️
19.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
28.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
60 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Robert Butler — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 22, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026

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Originating Case

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🎫
Case #00514163
Sutter Sacramento Nuc Med Cam— ID 104625 — Installation
Closed
Q-00029264 SOW: 2-Phase single lift installation. • Two Mobilizations • Direct I-beam mount & seismic bracing
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Installations Cases
Created
Jul 28, 2025
Work Orders from this Case (2)
WO-01310421 Invoiced
Installation • Saul Morales
Created: Oct 20, 2025 • Closed: Nov 21, 2025
WO-01356033 (current) Invoiced
Installation • Robert Butler
Created: Mar 6, 2026 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 69 days old
🚨
Primary Delay 19.0 days stuck in "Closed"
⏱️
Total Delay 28.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.1d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
19.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
03/26/26 Arrived early this morning to get these small openings resolved. All gaps were closed and made to look amazing. 03/25/26 Arrived this morning for weight testing on the Nuke Med room. System was weight tested with delays as the room is having a "Nuke Med Device and the area is full. After the Area was cleared all aspects of the weight testing was completed. Facility Inspector was onsite the entire time of the testing. After the testing was completed, there were a couple issues the Inspection showed needed corrected. 1) was the charging wires and ground needed to be secured and elevated using hangers and zip ties. This was corrected and approved by the inspector. 2) There are GAPS in the trim at each end of the rail trim that needs to be closed. We ended up trying to close these gaps with silicone to close the gaps and to improve the appearance. Once the silicone was placed on the test area it was met with a "NO" from the GC and the inspector. We then pivoted to removing the trim from the rails and found it will be able to have another section of trim placed in the middle to extend the trim. We then found that the areas that need the section replaced is OVER the GE Machine being installed and we would need to stop work and return in the early morning to repair this when the GE crew is not in the room. 03/24/26 Arrived this morning to complete this system. Rail was prepared and completed. Rail was placed on the trollies and secured and aligned. Motor was installed. Transformer was installed and electricians made connections. System is charging throughout the system. Weight testing was delayed as the GE technicians moving their equipment. 03/23/26 Arrived to day to find the room to be ready for the install of the new system. Upon seeing where the materials that are being stored we found that there are a great deal of materials not in the shipment. Contacted Will with Gouldmann and he is getting the materials that are needed. We then went to the next job to see what we needed for that work. Found that the second job was missing most of the second phase. The shipment for that job will arrive today at some point. We then shifted gears and ran to the storage facility to unload an 18-wheeler for the next big project. The truck was unloaded by hand with the assistance of Labor Ready workers. Truck was unloaded and all trash was cleaned up and labor ready crew was dismissed. We then went back to the SUTTER campus and inventoried the shipment from today and the Nuke med room materials are all there. We will be installing this shipment in the morning.
🔍 Technician Findings
Arrived today to find this area ready for the install of the lift system.
⚠️ Problem Description
SOW: Phase 2 of 2-Phase single lift installation. • Two Mobilizations • Direct I-beam mount & seismic bracing

Timeline

📞
Case Linked Jul 28, 2:15 PM
Case Number: 00514163
Subject: Sutter Sacramento Nuc Med Cam— ID 104625 — Installation
Status: Closed
🚨 160.0 business days
📋
Work Order Created Mar 6, 5:59 PM
Work Order: WO-01356033
Type: Installation
Priority: PC
⚠️ 6.8 business days
👷
3 Technician Assigned Mar 16, 2:48 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by David Carvalho
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9d 19h
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2026-03-22T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Mar 22, 11:26 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 11, 48.9
🚗
3x Travel Added Mar 23, 9:32 PM
Type: Travel, Expenses
Status: Open
Qty: 10.6, 11.2
💵
2x Expenses Added Mar 23, 9:41 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Robert Butler Mar 24, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
⏱️
10x Labor Added Mar 24, 7:19 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 8, 400, 12
🚗
Status: Tech Off Site by Robert Butler Mar 24, 8:36 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 33m
⏱️
7x Labor Added Mar 24, 8:47 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 7, 11.4, 12.1
⏱️
7x Labor Added Mar 25, 5:55 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 7, 12.5, 11.7
⏱️
2 5x Labor Added Mar 26, 12:26 AM
5x Labor Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 12
🔧
Status: Tech On Site by Robert Butler Mar 26, 8:53 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 1d 12h
⏱️
3 4x Labor Added Mar 26, 7:28 PM
4x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Robert Butler
From: Tech On Site
To: Tech Off Site
Duration in Previous: 10h 36m
✔️
Status: Completed by Robert Butler
From: Tech Off Site
To: Completed
Duration in Previous: 2m
💵
2x Expenses Added Mar 26, 7:34 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 26, 7:42 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Mar 27, 2:31 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 1.5, 12
🏁
Status: Closed by Robert Butler Mar 27, 10:09 AM
From: Completed
To: Closed
Duration in Previous: 14h 37m
⚠️ 7.0 business days
💵
Expenses Added Apr 6, 2:01 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 6, 2:28 PM
Type: Expenses
Status: Open
Qty: 1
🚨 13.0 business days
📄
Status: Ready to Bill by Nicole Floyd Apr 22, 8:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 26d 9h
2.5 business days
📨
2 Status: Invoice Pending Apr 24, 6:17 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260176

Bottlenecks

Ready for Scheduling
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00514163
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Robert Butler
Scheduled
Mar 22, 9:00 AM
Created
Mar 6, 5:59 PM
Invoice #
SM-260176

Work Details (60)

Name Type Status Qty Amount Date
WL-03154818 Labor Open 11 $0.00 Mar 22, 11:26 PM
WL-03154819 Travel Open 48.9 $0.00 Mar 22, 11:26 PM
WL-03154820 Expenses Open 1 $0.00 Mar 22, 11:26 PM
WL-03156296 Travel Open 10.6 $0.00 Mar 23, 9:32 PM
WL-03156297 Travel Open 11.2 $0.00 Mar 23, 9:32 PM
WL-03156298 Expenses Open 1 $0.00 Mar 23, 9:32 PM
WL-03156300 Expenses Open 1 $0.00 Mar 23, 9:41 PM
WL-03156301 Expenses Open 1 $0.00 Mar 23, 9:41 PM
WL-03157633 Labor Open 8 $0.00 Mar 24, 7:19 PM
WL-03157637 Travel Open 400 $0.00 Mar 24, 7:19 PM
WL-03157638 Travel Open 12 $0.00 Mar 24, 7:19 PM
WL-03157639 Travel Open 12 $0.00 Mar 24, 7:19 PM
WL-03157640 Travel Open 12 $0.00 Mar 24, 7:19 PM
WL-03157641 Travel Open 12 $0.00 Mar 24, 7:19 PM
WL-03157642 Expenses Open 1 $0.00 Mar 24, 7:19 PM
WL-03157643 Expenses Open 1 $0.00 Mar 24, 7:19 PM
WL-03157644 Expenses Open 1 $0.00 Mar 24, 7:19 PM
WL-03157645 Expenses Open 1 $0.00 Mar 24, 7:19 PM
WL-03157839 Labor Open 0.5 $0.00 Mar 24, 8:47 PM
WL-03157840 Labor Open 7 $5,800.00 Mar 24, 8:47 PM
WL-03157841 Labor Open 0.5 $0.00 Mar 24, 8:47 PM
WL-03157842 Travel Open 11.4 $0.00 Mar 24, 8:47 PM
WL-03157843 Travel Open 12.1 $0.00 Mar 24, 8:47 PM
WL-03157844 Expenses Open 1 $0.00 Mar 24, 8:47 PM
WL-03157845 Expenses Open 1 $0.00 Mar 24, 8:47 PM
WL-03159381 Labor Open 0.5 $0.00 Mar 25, 5:55 PM
WL-03159382 Labor Open 7 $0.00 Mar 25, 5:55 PM
WL-03159383 Labor Open 0.5 $0.00 Mar 25, 5:55 PM
WL-03159384 Travel Open 12.5 $0.00 Mar 25, 5:55 PM
WL-03159385 Travel Open 11.7 $0.00 Mar 25, 5:55 PM
WL-03159386 Expenses Open 1 $0.00 Mar 25, 5:55 PM
WL-03159387 Expenses Open 1 $0.00 Mar 25, 5:55 PM
WL-03160192 Labor Open 0.5 $0.00 Mar 26, 12:26 AM
WL-03160193 Labor Open 7 $0.00 Mar 26, 12:26 AM
WL-03160194 Labor Open 0.5 $0.00 Mar 26, 12:26 AM
WL-03160195 Labor Open 0.5 $0.00 Mar 26, 12:26 AM
WL-03160196 Labor Open 7 $0.00 Mar 26, 12:26 AM
WL-03160199 Labor Open 0.5 $0.00 Mar 26, 12:29 AM
WL-03160200 Travel Open 12 $0.00 Mar 26, 12:29 AM
WL-03160201 Travel Open 12 $0.00 Mar 26, 12:29 AM
WL-03160202 Expenses Open 1 $0.00 Mar 26, 12:29 AM
WL-03160203 Expenses Open 1 $0.00 Mar 26, 12:29 AM
WL-03160204 Expenses Open 1 $0.00 Mar 26, 12:29 AM
WL-03161663 Labor Open 0.5 $0.00 Mar 26, 7:28 PM
WL-03161664 Labor Open 1.5 $0.00 Mar 26, 7:28 PM
WL-03161665 Travel Open 12.7 $0.00 Mar 26, 7:28 PM
WL-03161666 Expenses Open 1 $0.00 Mar 26, 7:28 PM
WL-03161668 Expenses Open 1 $0.00 Mar 26, 7:34 PM
WL-03161669 Expenses Open 1 $0.00 Mar 26, 7:34 PM
WL-03161694 Expenses Open 1 $0.00 Mar 26, 7:42 PM
WL-03162143 Labor Open 0.5 $0.00 Mar 27, 2:31 AM
WL-03162144 Labor Open 1.5 $0.00 Mar 27, 2:31 AM
WL-03162145 Travel Open 12 $0.00 Mar 27, 2:31 AM
WL-03162146 Expenses Open 1 $0.00 Mar 27, 2:31 AM
WL-03162147 Expenses Open 1 $0.00 Mar 27, 2:31 AM
WL-03162148 Expenses Open 1 $0.00 Mar 27, 2:31 AM
WL-03162149 Expenses Open 1 $0.00 Mar 27, 2:31 AM
WL-03174611 Expenses Open 1 $0.00 Apr 6, 2:01 PM
WL-03174652 Expenses Open 1 $0.00 Apr 6, 2:28 PM
WL-03174653 Expenses Open 1 $0.00 Apr 6, 2:28 PM

Details