Oak Street Health - 48 Hour - 106288: New Work Order Assigned
Closed
Work Order #106288
Work Order Description:
I am requesting a replacement of the Retinavue machine, so the Jennings team can continue to do retinavues for patients
Installed new battery and cleaned lens -
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Could not duplicate the reported issue - unit charges and takes pictures with green checks - battery due for replacement
⚠️Problem Description
I am requesting a replacement of the Retinavue machine, so the Jennings team can continue to do retinavues for patients
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13210588
S/N: 700233210201 https://www.ebiotrack.com/workorder.php?wo=72791
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Oct 20, 3:41 PM
Case Number:00536902
Subject:Oak Street Health - 48 Hour - 106288: New Work Order Assigned
Status:Closed
🚨108.0 business days
📋
▶
2
Work Order Created Mar 27, 9:20 AM
Work Order Created → Status: Tech On Site
🔧
Status: Tech On Site by Ryan Schwochow
From:Assigned
To:Tech On Site
Duration in Previous:0m
🔩
▶
3
5x Parts Added Mar 27, 9:40 AM
5x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ryan Schwochow
From:Tech On Site
To:Completed
Duration in Previous:20m
🏁
Status: Closed by Ryan Schwochow
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 30, 11:10 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 6h
💰
▶
2
Status: Invoiced Apr 1, 6:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-258111
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)