Installed new face cup - issue resolved Able to tale 2x pictures with 70+ green checks
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
found that the face cup is broken and allowing light in viewer - needs accessories
⚠️Problem Description
Our Retina Vue machine is no longer working properly. Can someone come
onsite to troubleshoot the issue?
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13353411
S/N: 700222210082 https://www.ebiotrack.com/workorder.php?wo=72803
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Feb 11, 7:49 AM
Case Number:00567318
Subject:Retina Vue
Status:Closed
🚨32.0 business days
📋
Work Order Created Mar 27, 3:07 PM
Work Order:WO-01362338
Type:Virtual Tech - Depot
Priority:PC
🔩
▶
2
5x Parts Added Mar 27, 3:14 PM
5x Parts Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:7m, 0m
✔️
▶
2
Status: Completed Mar 27, 3:27 PM
Status: Completed → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Ryan SchwochowMar 27, 3:33 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 30, 11:16 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 6h
💰
▶
2
Status: Invoiced Apr 1, 6:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-258111
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)