Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Closed
Q-00031886
9 LED Lights with Double Ceiling Mount need to be installed.
Removal needed of the old 9 lights.
Customer will need to have this scheduled within 30 days. They require a 2 weeks in advance for scheduled. Please call and work with the customer to confirm a scheduled date ASAP.
*Lights are being shipped from Burton to the location on 10/3.
04142026 NFLOYD - @Hannah I did not move this WO to RTB yet.
4.13.26 hshaw - confirm with NFloyd hotel expenses has been approved by Burton.
04012026 NFLOYD - This work has been reclassified as a controlled diagnostic test, not a standard repair.
Please do not assign or dispatch at this time.
This visit requires adherence to a defined testing protocol, including structured documentation and no structural modifications.
Assignment and scheduling will be coordinated directly by Dave Carvalho once alignment is confirmed.
3/31/2026 CRamen spoke with Rick and he said that 2 of 4 arms were delivered and not sure if repairs on 2 are confirmed before Oasis commits to sending out the other 2 for repairs.
04-10-26
Arrived onsite
Located arms
Rick was upset because he was expecting lower arms and what was sent was upper arms.
At first he didn't want to put them up but Nikki talked him into it.
I replaced all rooms that had a drift in the arm.
all rooms were completed and no drift was present when done
🔧Work Performed
04-10-26
Arrived onsite
Located arms
Rick was upset because he was expecting lower arms and what was sent was upper arms.
At first he didn't want to put them up but Nikki talked him into it.
I replaced all rooms that had a drift in the arm.
all rooms were completed and no drift was present when done
🔍Technician Findings
arms onsite
⚠️Problem Description
Replace arms with new sent by manufacture
📄Description
Burton Medical AIM LED (Series) Surgical LED Light
(ALEDW, ALEDFL, ALEDSC, ALEDDC)
📧
Email:RE: Question Regarding Arm Orientation
Completed Apr 1, 2026
From: Richard.Scully@va.gov
To: matt@emercymedical.com
Cc: Jeffrey.Brown8@va.gov, Brian.Whalen-Crichton@va.gov, edoherty@burtonmedical.com, Richard.Scully@va.gov, cramen@emsar.com
Matt, I received a phone call from Charlies Ramen (EMSAR) yesterday wanting to set up a time for them to come out and connect the arms. Since our last conversation yesterday for you to connect with Burton to get the other two arms ordered and delivered to the VA so to not have EMSAR come out twice. I informed Charles
📋
Outbound to +16124674470
Completed Mar 31, 2026
3/31/2026 CRamen spoke with Rick and he said that 2 of 4 arms were delivered and not sure if repairs on 2 are confirmed before Oasis commits to sending out the other 2 for repairs.
Apr 13, 2026 11:41am
@Nicole Floyd please confirm that Burton has approved the expenses charges; hotel, airfare, car rental. Thank you
Work Order: WO-01362847
Account: BURTON MEDICAL
Customer Case Number:
Location: VAMC - MINNEAPOLIS
Address: 1 Veterans Drive Bldg 70, Minneapolis, MN 55417
Manufacturer: Burton Medical
Model #: AIM LED (Series)
Serial #: 7056513
Contact Name: Matt Palmieri
Contact Phone: 210-867-8730
Contact Email:
JPG
Minneapolis va 4-10-26c
Apr 10, 2026
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Minneapolis va 4-10-26a
Apr 10, 2026
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Minneapolis va 4-10-26b
Apr 10, 2026
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Minneapolis va 4-10-26d
Apr 10, 2026
Case #00526397 – Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Status: Closed | Priority: Standard
Q-00031886
9 LED Lights with Double Ceiling Mount need to be installed.
Removal needed of the old 9 lights.
Customer will need to have this scheduled within 30 days. They require a 2 weeks in advance for scheduled. Please call and work with the customer to confirm a scheduled date ASAP.
*
💬Case Comment
Internal Feb 20, 2026 7:12pm
Case 00553483 has been merged with Case 00526397.
💬Case Comment
Internal Jan 27, 2026 4:27pm
Per chatter from N Floyd:
Nicole Floyd
Thanks for following up @Sherry Reich The WO for this is all set. No further action is needed.
💬Case Comment
Internal Sep 16, 2025 3:09pm
Reached out to customer to confirm billing information.
Timeline
📞
Case Linked Sep 11, 11:33 AM
Case Number:00526397
Subject:Minneapolis VAMC - Burton Light Install for Mercy Medical Equip
Status:Closed
🚨136.0 business days
📋
▶
2
Work Order Created Mar 31, 2:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Mar 31, 3:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0hF00000048VleIAE, Ronnie Salone
👷
Technician Assigned by Charles RamenMar 31, 3:09 PM